Job Description

Job Description

Job Description

Telecom Engineer

This position is on-site when required, otherwise remote. Based in Maryland, you will report directly to the Department of Human Services’ (DHS) Deputy Chief Information Officer – Technical Services. Candidates chosen for an interview will meet the Education, General Experience and Specialized Experience requirements provided below.

Work Location: Hybrid remote and in Maryland (21-4.3)

Responsibilities/Duties:

• Develops, implements, maintains, and enforces DHS documented standards and procedures for the installation, modification of associated Voice Over Internet Protocol (VOIP), Private Branch Exchange (PBX) and mobile devices.
• Assists with day-to-day enrollment/provisioning/monitoring of devices.
• Assists with configuration and roll-out of devices for agency.
• Performs console configuration as required to support DHS’s IT Telephony infrastructure.
• Configures device quarantine and mandatory enrollment policy for new device activation.
• Performs Voice Over Internet Protocol (VOIP) hardware upgrades.
• Plans and coordinates upgrade and maintenance activities for the MDM environment.
• Provides direct support for Level 2 / Level 3 help desk resources.
• Assists with tracking, monitoring, and troubleshooting as necessary.
• Provides recommendations for optimization and assist with implementation of any improvements identified and approved by DHS.
• Provides material for end-user training for DHS’s IT Telephony infrastructure, mobile devices, and Ad-Hoc Training for MDM administrators (LDSS LAN Admins).
• Provides post-implementation support services as required.
• Manages, monitors, and tracks statewide IT Mobile device inventory by maintaining accurate documentation on the life cycle activities to include acquisition, deployment, return, and disposal of all Mobile device assets.
• Prepares equipment for disposal (log & erase/wipe mobile devices. This includes scheduling and coordinating pickup by 3rd party vendors and recycling companies.
• Motivates and leads cross-functional teams and manages stakeholder groups at various levels of the organization to build trust and forge critical consensus.
• Meets legal, regulatory, and policy mandates.
• Performs other duties as assigned.

Education:

• Associate degree in information technology or a related field or equivalent experience.

General Experience:

• Must have three (3) years of experience in systems engineering.
• Ability to function in a team environment; willingness to learn new technologies.
• Can analyze and think critically; is detail-oriented; creatively solves problems; facilitates cooperation and is aware of fiduciary responsibility.

Specialized Experience:

• At least 5 years of experience troubleshooting PBX and VOIP telephones.
• At least 2 years of experience in isolating and repairing VoIP system faults/misconfigurations and/or determining interoperability issues.
• At least 2 years of experience managing, maintaining, and tracking Mobile Device assets for a large organization.
• At least 1 year of experience with administering telephony platforms such as Airwatch and UCClient.
• At least 1 year of in depth understanding and working knowledge of iOS and Android mobile operating systems and VMWare.
• At least 5 years of experience with excellent communication skills (oral and written) in clear concise English with correct spelling and grammar.

Applicants must be authorized to work in the U.S.

Salary negotiated commensurate with experience. 

Benefits available for W2 employees:

• 401K 
• Medical 
• Vision 
• Dental 
• AD&D (Basic Term Life) 
• Voluntary AD&D 
• Floating Holidays 

MORE ABOUT 4A

4A Consulting, LLC is one of the fastest growing solutions delivery companies in Maryland, delivering on end-to-end Enterprise-wide information technology (IT) initiatives. 4A has extensive experience delivering superb IT consulting and support services to federal, state, and local agencies, including the Centers for Medicare and Medicaid Services, the Social Security Administration, Food & Drug Administration, and the State of Maryland. We cultivate a well-trained, technically savvy workforce through the acquisition of talent with specialized skills in program and technical management, cloud-based systems development & deployment, SAFe/Agile processes, and advanced integration technologies.  

4A Consulting, LLC is proud to be an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. 

4A is a certified Small Business Administration (SBA) Women-owned Small Business (WOSB)/Economically Disadvantaged Women-owned Small Business (EDWOSB), Maryland Department of Transportation Minority and Disadvantaged Small Business Enterprise (MBE/DBE), Minority Business Enterprise (National Minority Supplier Development Council), and Howard County (MD) Minority Business Enterprise IT firm. 

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

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