Job Description
Job Title: Eye Clinic Assistant
Job Code: EYECLAST
Department: Eye Clinic
Division: Operations
Salary Level: Non-Exempt 4
Reports to: Eye Clinic Manager
Last Revised: November 2022
Primary Function
This position is located within the Cherokee Indian Hospital Eye Clinic. The primary function of this position is to sell optical products and services by assisting customers with purchasing decisions, measuring, adjusting and repairing frames and lenses. Also will be responsible for completing eyewear/contact lens orders, requesting, reviewing and processing insurance and collecting payments for doctor services under the direct supervision of the Eye Clinic Practice Manager. The position demands a significant degree of personal responsibility to make decisions and to work independently.
Secondary Function
Provides technical assistance to the optometrist when needed in the clinic. The position demands a significant degree of personal responsibility to make decisions and to work independently.
Job Description
types and items sold.
Job Knowledge
Education/Experience
Contacts with Others
Primary contact is with patients for the purpose of fitting, adjusting and measuring of optical merchandise. Secondary contacts include, but not limited to primary care providers, medical records staff, pharmacy staff, billing office staff, and contract health staff. All contacts require tact, courtesy, and professional decorum.
Confidential Data
Will have access to confidential patient information and medical computer records related to patient visits which are confidential and should not be disclosed. Must adhere to all CIHA confidentiality policies and procedures.
Responsibility for Accuracy
Responsible for accuracy of demographic and insurance information obtained and entered into optical software or RPMS. Errors can be detected through interview techniques and subsequent interviews with patients. Must be accurate with measurements and data entry of optical customer orders as well as supply orders.
Mental/Visual/Physical
The level of concentration varies with tasks, with close attention to detail required while entering data and verifying accuracy of information. Duties of this position require the employee to hear, see and to be mobile; reaches overhead and below the knees, including bending, twisting, pulling and stooping. Grasps, turns and manipulates objects of varying size and weight, requiring fine motor skills and hand eye coordination. Moves, lifts, carries and places merchandise and supplies weighing less than 10 pounds without assistance. Visually verifies information, often in small print. Must be able to sit or stand for long periods. Position is subject to frequent interruptions, requiring varied responses. Must be able to handle multiple projects simultaneously, work independently, and meet deadlines and time frames.
Resourcefulness and Initiative
Follows well defined procedures with initiative and judgment required maintaining accuracy and complete tasks in a timely fashion. Must work well in a fast-paced environment.
Environment
Majority of work is performed within a retail setting, as well as hospital environment requiring interaction throughout the hospital. Occasional travel is required. Immunizations are required of all employees.
Customer Service
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.
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