Job Description
Job Title:
Analyst, Service Recovery
Location:
Lombard, IL. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly
Role Summary:
The Analyst I role supports process evaluation and improvement efforts, assisting in problem-solving and contributing to service recovery initiatives to enhance efficiency, service quality, and customer satisfaction. This position involves collaborating with internal and external stakeholders, including clients and vendors, to support business objectives.
Analyst I applies knowledge and sound judgment to address issues and assist in implementing corrective actions to meet customer expectations. Additionally, they provide reports to management on key activities and areas for potential improvement. While this role may assist with dispute resolution, it primarily focuses on gathering information and supporting higher-level decision-making.
Additional Responsibilities:
Core Required Skills and Competencies:
● Assist with identifying and troubleshooting basic operational issues to support cost and service improvements.
● Support the preparation of weekly/monthly reports for upper management.
● Assist with data gathering and variance analysis for Inland Operations.
● Ability to collaborate effectively with team members and stakeholders.
● Strong organizational skills with the ability to multitask and prioritize tasks as needed.
● Effective written communication skills.
● Demonstrates initiative and a willingness to learn.
● Reliable, responsive, and follows through on assigned tasks.
● Self-motivated with a proactive approach to work.
● Team player who supports colleagues and contributes to group efforts.
● Eager to develop skills and grow within the role.
● Ability to manage assigned tasks efficiently and adapt to changing priorities.
● Basic understanding of logistics or transportation operations, with a willingness to learn more about rail, trucking, or related services.
● Developing problem-solving and troubleshooting skills.
Function-Specific Required Skills and Competencies:
● Basic understanding of Google Suite and Excel applications, with a willingness to learn advanced functions.
● Foundational knowledge of inland logistics, intermodal, and port operations, with an eagerness to develop expertise.
Required Minimum Years Experience:
2+ years of function-related experience
Required Minimum Education:
Highschool diploma/GED Required
Bachelor’s Degree Preferred
Resumes may be submitted to: usa.onecareers@one-line.com
To learn more about Ocean Network Express NA and other available opportunities, please visit us at the below link:
-e38c-46ac-8508-76b7402ab3ae& ccId=19000101_000001&lang=en_US
Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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What we offer:
Opportunities available with hybrid working arrangements
Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan
ONE partners with our customers to provide shipping solutions that help them win in the marketplace. ONE’s 8,000 team members support customers around the world from more than 300 operating and business locations spanning North America, South America, Europe, Asia and Australia. Learn more at
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