Job Description

Job Description

As a  Sales Gallery Receptionist & Front Desk , you are responsible for ensuring a seamless operation at the Sales Gallery Front Desk by exhibiting professional, friendly and courteous demeanor in all interactions with guests, upper management and other staff members to set a positive environment for the Sales Executives.

• Responsible for updating system with tour information when assigning guests to Sales Executives (SE) according to the day's rotation
• Maintain the Sales Gallery Front Desk while answering and directing incoming telephone calls
• Rotate in other positions and follow business rules as defined by the sales office in accordance to the business needs of each sales location
• Work with management to identify, research and solve problems relating to guest, transportation, schedules, gifting and tour modifications
• Obtain Sales Executives’ attendance for tour assignment purposes
• Preparation of daily SE rotation and adjustments are made accurately following all line rules to ensure the integrity of the tour rules and rotation are maintained
• Follows required script in greeting and seating guests while providing high level of customer service through warm welcome and guest satisfaction
• Maintain the SE rotation accurately and contact the SE on point
• Record and assignment of VIP and Podium tours
• Accountable for inputting information in system and on paper timely and accurately
• Verify all computer input at the end of day including reporting of tour exception information with accuracy and timeliness
• Make sure all necessary reporting is received, verified and distributed on time and paper planners are prepared
• Participation in skill assessments for training and development will be mandatory
• Other duties as assigned

Qualifications - 

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members! To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• 1+ years of proven administrative/clerical duties in an office setting experience
• 1+ years of guest or customer service experience
• Ability to provide feedback to internal and external customers
• Proficiency (reading, writing, speaking) in English
• Able to work a flexible work schedule including night, weekends and holidays
• High school diploma or equivalent

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 4+ years of administration in a professional office setting
• 2+ years or more in guest service in a branded hotel or in a customer service area
• Ability to support other teams through leadership, resolving conflict and complex issues
• BA/BS/Bachelor's degree

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