Job Description

About Us

We are a leading urology practice committed to delivering exceptional care and life-changing outcomes. We are growing fast and looking for a high-energy, patient-focused Medical Sales Concierge to join our team and be the bridge between prospective patients and world-class treatment. This position is based in Atlanta but provides opportunities for remote, hybrid or on-site work.

Position Overview

As a Medical Sales Concierge, you will serve as the first and most consistent point of contact for prospective and active patients. You’ll guide them through their care journey - from the first phone call to procedure coordination - ensuring they feel informed, supported, and confident every step of the way.

Your role is a mix of patient advocacy, education, relationship-building, and appointment coordination. You’ll help drive conversion to consultation and treatment by delivering a seamless, empathetic, and solutions-focused experience.

Key Responsibilities

• Inbound & Outbound Patient Engagement

• Answer patient calls, texts, and emails with warmth, professionalism, and a sense of urgency

• Follow up on leads from digital ads, referrals, and consult requests

• Guide patients through next steps, explain procedures, and address common questions or objections

• Care Navigation

• Educate patients on treatment options in collaboration with clinical teams

• Coordinate appointments, imaging, lab work, and procedure scheduling

• Provide pre- and post-visit touchpoints to ensure satisfaction and continuity

• Sales & Service Excellence

• Track leads and pipeline progress using CRM or EMR tools

• Help convert inquiries into consultations and consultations into treatments

• Serve as the "go-to" patient advisor to boost trust, loyalty, and long-term satisfaction

• Proactively sell cash-only, concierge level medical services

• Team Collaboration

• Work closely with physicians, office managers, and clinical staff to ensure coordinated care

• Help identify gaps or barriers in the patient journey and suggest improvements

What Success Looks Like

• High patient conversion rates from inquiry to treatment

• Excellent patient satisfaction scores

• Rapid and consistent follow-up with all leads

• Personalized, clear communication at every step

Qualifications

• Bachelor's degree in related field preferred

• 2+ years in patient-facing healthcare, elective medicine, or concierge medical sales preferred

• Proven success in high-touch sales, customer experience, or service roles

• Empathetic communicator with strong phone presence and emotional intelligence

• Highly organized and proactive, with a natural drive to solve problems

• Familiarity with medical office workflows, CRMs, or EMRs a plus

Why Join Us

• Opportunity to make a life-changing impact on patients

• Fast-paced, purpose-driven team environment

• Competitive pay with performance-based bonuses

• Room for growth in a forward-thinking, patient-first practice

Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.

If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com.

Thank you for your interest in Rep-Lite and good luck in your search!

***“Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

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