Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
📍 Location: Georgetown, Penang (Onsite)
🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
💻 Job Type: Full-time (Rotational Shift)
💰 Salary: RM 3,000++ (Extra Allowances will be provided)
Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.
Qualifications:
● Education: Bachelor's Degree, Diploma, or equivalent in any field.
● Work Experience: At least 6 months in customer support; call center experience
is advantageous but not mandatory. Fresh graduates can apply.
● Language: B2 level proficiency in English.
● Interpersonal Skills: Customer service-oriented, active listening, and ability to
handle inquiries professionally.
Technical Skills:
● Typing speed of at least 40wpm with 90% accuracy.
● Computer literate with proficiency in Microsoft Windows and Office.
Responsibilities:
● Assist customers in placing online orders.
● Provide support through phone calls.
● Process payments securely.
● Proactively support customers and maintain brand reputation.
● Identify and escalate priority issues.
● Collaborate with the team to improve customer support.
● Maintain and improve service quality
..., Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future... ...education, and career growth. Role Overview Manage up to 35 mid-market named accounts with a mix of whitespace and existing customers...
...Job Overview: Warehouse Picker Order Selector - Cedar Rapids, Iowa About The Role Accurately pick products by matching numbers... ...~8:00AM - finished ~ Flexibility to work overtime and weekends as needed is required About You We are looking for a self...
...IKUS Life Enrichment Services / Indian Trails Camp Summer 2026 Health Officer What We Have for You! We're looking for dedicated, compassionate health professionals to support the well-being of campers with disabilities this summer. As a Health Officer, you...
...An educational organization based in New York is seeking a Seasonal Camp Director for summer STEM camps in Brooklyn. The role entails supervising instructors and campers, ensuring safe and high-quality camp activities, managing logistics, and exhibiting strong leadership...
Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that ...