Job Description

Job Description

Job Description

Job Summary
HIRING ONLY EVENING 3:45 to 11:45 and Weekend Dayshift and Evening shifts available
We are seeking a positive, friendly Front Desk Attendant to provide exceptional service to our resort guests, members and shareholders. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

• Be knowledgeable of the resort operations and activities and communicate that to guests, members and shareholders
• Take reservations, answer questions, register guests via phone, and in-person
• Build rapport with guests, members and shareholders identifying their needs through friendly conversation and open-ended questions
• Run background checks
• Monitor entry gate, drive up window activity and security cameras.
• Refer complaints and issued to management
• Answer phones, process incoming mail and packages, and other front desk duties

• Friendly and outgoing personality
• Familiarity with hospitality industry
• Computer literacy
• Able to resolve issues with a customer-focused orientation
• Be able to multi-task and work in a fast paced workplace
• Must be flexible and be able to pick up other days, shifts, weekends and holidays

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