Job Description
Job ID: 25-279880
Position Type: Full time/Part time Location: Remote Work Type: Fulltime
Est. Pay Range: $17.00/hr. to $18.00/hr. Schedule: All schedules will be M-F, training will be M-F 8-4:30am local time, post training contingents will transition to M-F with hours that they agree upon with the business.
*Will look to convert top contingents to FTE*
Remote (KNX) - MUST be located in Tennessee Position Summary:
- In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls.
- You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.
- You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving.
- Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
- You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS!
Duties: - Bring your heart to work at CVS Health! Our Caremark Member Operations division of CVS Health's Pharmacy Benefit Manager business is onboarding Customer Care Representatives (CCRs) in your area! Are you interested and live in Tennessee? If so, consider this opportunity at CVS Health, a Fortune 5 company.
- We are currently onboarding Customer Care support teams for the Pharmacy Benefit Manager (PBM) division of CVS Health.
- In this role, you will be assisting members with their pharmacy benefit plans via incoming phone calls. You will take inbound calls and answer questions regarding prescription insurance, medication coverage and mail order prescriptions so that our members better understand their coverage and options.
- You will have the opportunity to service a variety of clients and call types as our business is every changing and evolving.
- Through your skills and knowledge, you will offer the solutions needed to help simplify their health care experience.
- You will have the opportunity to learn more about health care, while expanding your own experiences, and opening doors to additional opportunities within CVS!
- We offer Work from Home flexibility if you meet the criteria.
- Work from Home criteria include but is not limited to maintaining your own internet with approved speed requirements, secure workspace free from distractions, and successful completion of the training program.
- Adherence to HIP nd governmental compliance are required in this role. We have a comprehensive training program to ensure your success on the team.
- This includes virtual training of a minimum of 6 weeks.
- Training is created to allow you to experience hands on learning while also interacting with trainers, self-paced modules, and leadership engagement from day 1! Training location can vary by individual experience with onsite and WFH opportunities.
- Schedule options are designed to create a flexible work schedule for those balancing priorities in and outside of work.
- We are currently offering full time schedules with an opportunity to do a split shift if interested.
- Lead with Heart - display empathy and compassion for your patients, customers, caregivers, and colleagues on your team
- Motivate, inspire, and develop your Support Staff by balancing assignments that maximize colleagues' strengths, address development opportunities and decrease knowledge gaps
- Successfully implement those solutions by leading your team to achieve specified goals
- Adapt to change and adjust plans to thrive in a dynamic community healthcare setting
- Seek new ways to grow, collaborate with others, and deliver better outcomes
- Align others around purpose to gain support and commitment
- Actively contribute to a 'team' culture that promotes caring, energy, enthusiasm, and pride
- Apply acquired knowledge to help drive healthy outcomes and differentiate CVS from competitors
Experience: - 1 year experience interacting with customers (i.e. call center, retail, customer service environment, hospitality industry, military experience)
- Computer proficiency in Windows-based applications
Preferred Qualifications: - Associates degree or equivalent experience
- Ability to problem solve in a positive, productive manner
- Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life
- Reliability and compliance with scheduling standards
- Ability to exhibit patience and empathy and express assurance and confidence
- Strong customer service skills, including courteous telephone etiquette and professionalism
- Strong oral, interpersonal and communication skills
- 6+ months of healthcare experience
Education: - High School Diploma or equivalent experience
Employee Benefits: At LanceSoft, full-time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits:
• Four options of medical Insurance
• Dental and Vision Insurance
• 401k Contributions
• Critical Illness Insurance
• Voluntary Permanent Life Insurance
• Accident Insurance
• Other Employee Perks
LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Job Tags
Permanent employment, Full time, Part time, Apprenticeship, Local area, Remote work, Live in, Flexible hours, Shift work,