Job Description

Job Description

Job Description

LOCATION: Must Reside in (Minneapolis area or Denver area)

ABOUT US

Victra is Verizon’s largest premium retailer in the United States. We thrive on collaboration, innovation, and performance. Our mission is to “Connect technology to life in a trustworthy, fun, and profitable way”. We work closely with Verizon and our brand partners to deliver exceptional product offerings, promotions, and campaigns that drive in-store traffic and revenue.

JOB DESCRIPTION

You will work within our company culture where Performance, Integrity, Collaboration, Innovation, and Celebration are the Core Values. Along with following privacy regulations and maintaining confidentiality, you will strive to resolve employee concerns in a positive, timely manner. You will champion the Victra culture while using your HR knowledge and expertise to foster change in the organization. As an Employee Relations Business Partner, you will also:

KEY RESPONSIBILITIES

• Partner directly with area, regional, district, and store leadership on developing and maintaining positive employee relations.
• Conduct investigations, create effective investigative reports and resolve high-risk allegations, including interviewing complainants and witnesses.
• Collaborating directly with legal and asset protection when necessary
• Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
• Participate in addressing grievances and work to resolve complex employee relations/labor relations issues.
• Counsel and resolve employee relations issues, including but not limited to manager/employee situations, policies and procedures, terminations, and reorganizations.
• Handle extremely confidential and time sensitive information while navigating through escalated human resources issues.
• All other duties as assigned.

WHAT WE ARE LOOKING FOR

• Bachelor’s degree in human resources or related field preferred
• 6+ years of total HR experience with 4+ years direct ER experience
• Bi-lingual in English and Spanish highly preferred
• Ability to work business hours in assigned area including some evening and weekend support on an as-needed basis due to support of retail store operations
• Experience with employment laws for assigned area highly preferred
• Outstanding listening and relationship management skills
• Demonstrated flexibility to re-prioritize and adapt quickly
• A high-level of proficiency in MS Office
• Ability to maintain absolute confidentiality
• Effective communication and interpersonal skills required
• Demonstrated critical thinking and problem-solving skills
• Collaborative but also initiative-taking, ability to work well autonomously, outgoing and focused on providing excellent customer service to our internal customers
• Sound judgement with regards to when to escalate an issue to HR Leadership

WHY JOIN US?

• Paid training and career development opportunities.
• Comprehensive health, dental, and vision insurance.
• 401k retirement plan.
• Tuition reimbursement.
• Employee discounts on Verizon services.
• Referral bonuses and exciting contests.
• Career pathing opportunities.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job including the ability to work in an office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Work environment is a typical climate-controlled cubicle office setting. The noise level in the work environment is usually quiet to moderate.

EQUAL OPPORTUNITY EMPLOYER

We are proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Different makes us better.

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