Customer Service Representative - Remote Job at Easy Recruiter, Richmond, VA

MEdHMVAvRUJQMDlod2FGczBhelcrS1E4ckE9PQ==
  • Easy Recruiter
  • Richmond, VA

Job Description

About the job Customer Service Representative - Remote


We are looking for a Customer Service Representative. This person will provide world-class customer support through email, text, chat, and occasionally the phone. They will be working directly to ensure a smooth experience by providing support and assistance throughout their journey on our platform. The successful candidate will demonstrate prior customer service experience in a high-volume environment.

Responsibilities
  • Being available M-F - 9a to 5p PST
  • Must be passionate about serving and helping their community of job seekers and business partners with a genuine drive to help others succeed
  • Impact new processes while helping to build the community and give the community a voice
  • Assess tone and direction of all interactions and know when it is appropriate to escalate or delegate
  • Proactively problem solve
  • Works well with a team to collaborate on best practices when answering client issues
  • Manage time effectively across multiple communication platforms
  • Approach all interactions with empathy and all problems with curiosity
Required Experience
  • Strong customer service skills including live chat, email, and phone
  • Adept in utilizing multiple systems to gather customer information
  • Previous experience in a high volume support role
  • Ability to function in a fast-paced environment
  • Exceptional verbal and written communications
  • Proven problem-solving skills
What Working with us Looks Like
  • The ability to work from anywhere - they have a fully remote team across the globe
  • Competitive compensation packages
  • Equity - they all own a part of the business
  • A generous PTO plan with 31 days off a year
  • 401K Plan
  • Parental Leave programs
  • Health and wellness plans to meet the needs of you and your family including medical, dental, and vision
  • Smart, supportive colleagues with diverse backgrounds and experiences
  • Equipment provided to complete job duties

Job Tags

Similar Jobs

Cerida Investment Corp

Remote Full time and Part time Call Center Agent Job at Cerida Investment Corp

 ...Job Description Job Description Customer Service Agent Remote Job Type: Full Time and Part-time Work from Home Hours:...  ...Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide... 

Assa Abloy

Welder Job at Assa Abloy

 ...Job Description Welder Ameristar Perimeter Security USA, an ASSA ABLOY branded company, is looking for a Welder. This will be a 2nd shift position Mon - Thur 3:30pm to 1:00am. What you will be doing: ~ This position will accurately weld gates and parts to dimensional... 

Ruti Inc

Accessories Designer Job at Ruti Inc

 ...About RUTI RUTI is a California-born fashion brand designed for women 35+. With five retail stores across the U.S., a strong digital...  ...skills, able to effectively present design intent to internal and external audiences Drawing, sketching 2D and 3D capability... 

Emory Healthcare

Disaster Recovery Analyst Job at Emory Healthcare

 ...Hybrid work environmentDescription RESPONSIBILITIES:The Disaster Recovery Analyst is responsible for coordinating and implementing aspects...  ...disaster recovery program Administers and maintains tools and data used to facilitate management of the disaster recovery program.... 

Agriland FS

Chemical/Fertilizer Mix Plant Operator Job at Agriland FS

 ...accurately operate the mixing, storage, and maintenance of the chemical and fertilizer building. As a member of our AGRILAND FS team,...  ...match to join the AGRILAND FS Team as a Chemical/Fertilizer Mix Plant Operator in Indianola? Apply now! Must be able to pass all...