Job Description

Customer Service Representative

Toledo, OH (100% on-site)

Pay - $21-26/hr plus bonus potential

About the Role:

We’re seeking a motivated and team-oriented Customer Service Representative to join our client's growing Customer Service Team at their distribution company based in Toledo. In this role, you'll serve as the primary point of contact for customers, providing timely and accurate information about our products and services, and helping resolve any issues that arise.

Our ideal candidate is enthusiastic about helping others, a skilled communicator, and thrives in a fast-paced environment. You should be empathetic, solution-focused, and capable of putting yourself in the customer’s shoes to deliver a positive experience every time.

Key Responsibilities:

• Process daily sales orders from various channels including EDI, web, and phone
• Handle order-related documentation: picklists, shipping labels, invoices, and import/export data
• Respond to customer inquiries via phone and email with professionalism and efficiency
• Track and update order statuses, ensuring customers are well-informed throughout the process
• Provide general support to the sales and marketing teams as needed

What We’re Looking For:

• College degree or equivalent experience preferred
• 1–3 years of experience in customer service or client support
• Experience with EDI order processing is a plus
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills
• Strong listening and problem-solving abilities
• Ability to adapt to a variety of customer personalities and needs
• Highly organized, with the ability to multitask and prioritize effectively
• A collaborative mindset and eagerness to learn

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