Job Description

About University Enterprises Corporation at CSUSB

University Enterprises Corporation at CSUSB ("UEC") supports the university's educational mission by providing quality services that complement the instructional program. The University depends upon UEC to provide services that cannot be supported with state funds. Were responsible for business enterprises on campus including, but not limited to, dining, bookstore, convenience store, and vending services. We also serve as the grantee for federal, state, and local funding for research and sponsored projects.

(This is not a state position)

Position Summary

Temporary, Past Time, Non-Benefitted position through 12/31/2025 (Appointment may be renewed annually based upon availability of funds, availability of work and satisfactory job performance).

Salary

Salary: $16.50-$18.00 per hour.

Location

Main office locations either Temecula or Riverside. Additional onsite assistance will be required as needed for training outreach offices and conferences within the counties.

Work Schedule

19 hours per week. Typically Monday through Friday within the hours of 8:00AM to 5:00PM. Some nights and weekends may be required.

First Review Deadline

This position will remain open until filled.

Typical Activities

• Maintain MIS and EDMIS System and act as technical support for Centers
• Respond swiftly and courteously to all potential customer phone inquiries
• Conduct inbound and outbound customer service calls
• Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and clients
• Fulfill requests by clarifying desired information, scheduling appointments, and forwarding other service requests
• Document details of all calls and customer interactions
• Reschedule or cancel meetings in a timely manner
• Collaborate with the intake manager and other team members to improve customer service and handle high call volumes
• Collect pertinent information from clients such as addresses, phone numbers, business status information and demographics
• Respond to 30-50 calls per day
• Educate clients on programs and other service offerings
• Manage multiple systems and programs simultaneously
• Other duties as assigned

Minimum Qualifications

• Education: High School Diploma
• Experience: 1 Year General Office Experience
• Other: Good written and oral communication; Ability to learn new program and service offerings quickly and discuss options and features in detail; Ability to independently handle multiple work unit priorities and projects; Ability to troubleshoot most office administration problems and respond to all inquiries and requests related to work area

EQUAL OPPORTUNITY EMPLOYER

University Enterprises Corporation at CSUSB is committed to a diverse workforce and affirmative action, and is an equal opportunity employer. UEC maintains and promotes a policy of non-discrimination and non-harassment on the basis of race, sex, gender, color, age, religion, national origin, ancestry, marital status, sexual orientation, physical or mental disability, pregnancy, medical condition, genetic characteristics, status as a disabled veteran, or disabled veteran of the Vietnam era. As an equal opportunity employer, UEC is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access UEC's career website as a result of your disability. You may request reasonable accommodations by calling UEC's Human Resources Manager at 909-537-7589. UEC is an EEO - Minority/Female/Disability/Veterans. This position will remain open until filled. This has been designated as a sensitive position. The selected candidate must successfully pass a thorough background investigation to include a criminal history check prior to appointment.

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