Job Description

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you! 

Provides assistance to all guests calling in to the hotel and within the hotel. Commuinicates in a clear and personalized manner. Responsible for dispatching calls to engineering staff, housekeeping staff and bell staff in order to provide outstanding service to all guests. 

This individual is responsible for answering incoming calls to the hotel and must have good typing skills, a pleasant attitude and excellent phone demeanor. The AYS Hotel Telephone Operator must work well handling a high volume of calls. The AYS Hotel Telephone Operator should be comfortable and able to answer questions relating to the hotel.

• Must be available to work a flexible schedule to include weekends & holidays
• Minimum of oneyear hospitality experience in customer service
• Experience in a call center environment preferred
• Experience using and navigating various computer systems
• Strong verbal and interpersonal skills
• Must possess strong multitasking skills
• Works well independently or as part of a team
• Strong attention to detail
• Commitment to exceptional guest service
• A positive attitude
• Adheres to the policies and procedures of the hotel

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