Job Description

Join Visiting Angels as a Weekend Coordinator!

At Visiting Angels, our mission is essential: Deliver compassionate, individualized home care to seniors, allowing them to age gracefully and with dignity in their own homes. Our team is located across the Denver Metro Area, driven by empathy, integrity, and a commitment to enhancing the lives of the elderly community.

Position: Part-time Weekend Coordinator

Location: This position is remote. Our office is in Wheat Ridge. This role supports clients and caregivers throughout the Denver Metro area and Boulder County. 

Why Visiting Angels?

Top Workplace: Honored in 2024 as a “Denver Post Top Workplace” for 12 consecutive years. Also honored as a USA Today 2024 Top Workplace.

Award-Winning Culture: Recipient of the Home Care Pulse “2024 Employer of Choice” award and “2024 Leader in Experience.”

Benefits: Enjoy part-time benefits such as PTO/paid sick leave and 401k matching.

 

Key Responsibilities:

Caregiver Management:

• Respond promptly to caregiver call-offs by receiving and logging absences.
• Identify and contact available caregivers to replace those who have called off.
• Confirm the availability and qualifications of replacement caregivers.
• Update schedules to reflect any changes or replacements.
• Ensure all client shifts are adequately covered to meet their needs.
• Manage unexpected increases in client needs by arranging overtime or emergency caregiver assignments.

Client Communication:

• Inform clients promptly about any caregiver substitutions.
• Address and accommodate client concerns or preferences regarding new caregivers.
• Respond to phone calls, emails, and messages from existing and potential clients.
• Provide clients with updates on services, schedules, and any changes.
• Resolve any issues or complaints raised by clients to maintain satisfaction.
• Ensure clients feel supported and valued during the weekend.

Prospective Client Engagement:

• Answer questions from potential clients about services, pricing, and availability.
• Schedule consultations or assessments with prospective clients.

Administrative Duties:

• Update and maintain accurate client and caregiver records.
• Compile weekend reports on scheduling, client interactions, and caregiver activities.
• Highlight any issues or trends in reports that need management attention.

Call Handling:

• Weekend Days: Manage all calls and texts from 8 AM to 5 PM on Saturdays and Sundays.
• Evening Emergency Calls: Handle emergency calls during weekend evenings (Friday, Saturday, and Sunday after 5 PM ending on Monday at 8 AM). 
• Additional Earning Potential : This role may also have the option to handle emergency calls on some weekday evenings for additional pay. However, this is not required.

Who We Are Looking For:

Adaptable Team Player : Someone open-minded, adaptable, and able to thrive working independently over the weekend.

Outstanding Communicator : Proficiency in building and maintaining strong, supportive relationships.

Problem Solver : Ability to navigate challenges independently, always seeking the best solutions for our clients and caregivers.

Technical Proficiency : Comfortable using modern software applications (Microsoft apps, Google apps, Slack/Teams, etc).

Educational Background : A Bachelor’s degree is preferred. Experience in home care, social work, or a related field is a plus, but not mandatory.

Become a key part of a team where your contribution directly impacts the lives of others, ensuring that our clients receive the love, care, and dignity they deserve. If your values align with ours—Compassion, Integrity, Dependability, and Collaboration—we would love to hear from you!

#LI-DNI

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