Job Description

divh2Tour Operations Manager/h2pAmazon Music is an immersive audio entertainment service that deepens connections between fans, artists, and creators. From personalized music playlists to exclusive podcasts, concert livestreams to artist merch, Amazon Music is innovating at some of the most exciting intersections of music and culture. We offer experiences that serve all listeners with our different tiers of service: Prime members get access to all the music in shuffle mode, and top ad-free podcasts, included with their membership; customers can upgrade to Amazon Music Unlimited for unlimited, on-demand access to 100 million songs, including millions in HD, Ultra HD, and spatial audio; and anyone can listen for free by downloading the Amazon Music app or via Alexa-enabled devices. Join us for the opportunity to influence how Amazon Music engages fans, artists, and creators on a global scale. Our team is looking for a driven, strategic, customer-focused business leader with proven experience in event merchandise operations. This role will help to optimize the end-to-end processes and systems used to sell merchandise in-person, and online via Amazon supply chain systems. The Tour Operations Manager will be responsible for all aspects of live event revenue streams, inventory forecasting and management, facilitation of production shipping logistics, live event sales oversight, and engagement with external vendor and touring teams. The successful candidate will have deep experience in event merchandise operations and must be a creative problem solver with the ability to maximize in-person and online sales. The candidate should feel comfortable dealing with ambiguity and working in a fast-paced, entrepreneurial environment. Live Event Tour Operations will report to the Head of Live Event Merchandise within the Amazon Music Merch team and will work closely with apparel production, shipping logistics, finance, vendor managers, marketing, and external teams to shape the live event strategy for Amazon Music. The candidate must have the leadership presence and communication skills to represent Amazon at all levels of our partners organizations. This role requires significant travel./ppKey job responsibilities:/pulliAct as a business owner for assigned artist/vendor partners, possessing a complete understanding (inclusive of the strategic context) of internal and external variables that impact your business (this entails owning forecasting, monitoring, understanding and reporting on the business, along with responsibility for driving operations and solutions to achieve live music merchandise business objectives)/liliAssist with the development of product lines with production, vendor managers, merch companies, and artist teams/liliOversee merchandise logistics, from production to point of sale/liliForecasting and inventory management of events and business lines/liliFacilitate negotiations with external vendors to meet profitability goals/liliVet on-site capabilities and onboard new systems and processes for operators/liliHire, manage, and monitor independent contractors/liliMonitor shipping and logistics, and optimize in-stock and capacity to meet customer demand and financial goals across multiple systems/liliOnboard venues for post-event billing and operational systems/liliInnovate in-venue experience for artists and fans/li/ulpBasic Qualifications:/pulli3+ years of with Excel experience/lili4+ years of supply chain, inventory management or project management experience/liliBachelors degree, or 3+ years of professional or military experience/liliExperience with financial analysis and PL ownership/lili5+ years as an apparel/ merch tour manager/lili3+ years experience hiring and managing independent contractors inclusive of shipping/ logistics partners/liliMust be willing to travel up to 25%/liliWilling and able to lift boxes 35-50 lbs/li/ulpPreferred Qualifications:/pulliKnowledge of the principles of statistical inventory control/liliExperience managing large data sets and utilizing to drive performance and process improvements/liliExperience in vendor negotiations, pricing and promotion, inventory management, and product development/liliExperience within the music merchandise industry or other entertainment industries such as theater, sports and touring production companies./li/ulpAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit a href= for more information./ppOur compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,000/year in our lowest geographic market up to $141,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit a href=

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