Job Description
Job title: Telecom Engineer
Location: Lake Success, NY (Day 1 Onsite)
Top Qualifications:
- The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
- Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
- Working knowledge of CTI, LAN/WAN communications, routers and switches
- Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
- 5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
- Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
Job summary:
We are seeking a highly skilled Telecom Engineer with 10 to 14 years of experience to join our dynamic team. The ideal candidate will have extensive experience in Switching & Routing Cisco, Load Balancer BIG IP / F5, and Cisco Prime. This role requires a deep understanding of Telecom analysis and the ability to work effectively in a day shift. The role does not require travel.
Required Skills: Cisco Prime, Switching & Routing Cisco, Load Balancer BIG IP / F5
Responsibilities:
- The candidate must also have broad proficiency in administering and supporting quality management, workforce optimalization and analytics systems
- Minimum 5 years of experience in a large enterprise with design, development, administration, and maintenance of contact center
- Working knowledge of CTI, LAN/WAN communications, routers and switches
- Working knowledge of communications protocols (SIP, H.323, RTP/RTCP etc),
- 5+ years of strong hands-on knowledge and experience of the following Avaya platforms:
o Avaya CM, Avaya System & System Manager, Avaya CMS, Avaya Elite Contact Center, Avaya IX Messaging
- Extensive PBX/ACD/IVR experience including call flows, vectors, and adjunct routing, system architecture, design principles and implementation
- Experience with configuration and support experience in a complex multi-layered network environment
- Participate in cross-functional teams and ability to work effectively in a geographically dispersed team
- Capable of quickly learning new technologies and procedures, as well as being willing to train others
- Strong understanding and experience designing complex call flows
- Strong troubleshooting and problem-solving skills
- Strong understanding of contact center analytics
- Experience in custom report building, data analysis with Excel and SQL
- Knowledge of networking principles, including TCP/IP, SIP
- Implementation & Solutions: broad skills in both technology & analysis
- Excellent communication (Written and Verbal) interpersonal skills
- Experience with contact center IVR/routing/ACD
Years of Experience: 10-14 Years of Experience
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company. Diverse Lynx
Job Tags
Day shift,