Job Description
Salary: Salary starting at $72,000, commensurate with experience
Welcome toJackrabbit Technologies.
Jackrabbit Technologiesis the leading provider of software and services that help youth activity centers -- gymnastics, dance, cheer, swim, music, childcare, and others -- grow and operate efficiently.We are an entrepreneurial-minded, rapidly growing SaaS company that has been recognized as one of the Best Places to Work in North Carolinaand one ofNorth Carolinas Top Industry-Driven Technology Companies. Jackrabbit Technologies SaaS solution powers over 7000 clients in 35 countries around the world.
Ourcultureempowers YOU.
We hire people passionate about what they do, provide them with the tools to succeed, and then get out of their way! Living our vision, mission, and values, our people are what make Jackrabbit Technologies an awesome place to work. And that awesome place is virtual--all of our employees enjoy the privilege of working remotely. We always have and always will. So, you must have reliable high-speed internet access. We are interested in speaking to qualified candidates who are US Citizens or Green Card holders with no special circumstances living in the US. We are not able to sponsor visas.
What you'll do.
As a Technical Help Content Writer at Jackrabbit Technologies, you will transform product user stories and specifications into high-quality help documentation that empowers our customers. Your work will evolve alongside our products and services, ensuring our end users can easily understand and maximize the value of our offerings. Using our help authoring tool, KnowledgeOwl, you will create and edit clear, concise, and visually engaging documentation that supports customer success.
As a Technical Help Content Writer, you will:
What you're about.
You are a skilled writer and editor with a talent for simplifying complex concepts into user-friendly help content. You excel at turning technical documentation and product research into clear, engaging, and effective materials that support customer adoption and success. Tech-savvy, customer-focused, and detail-oriented, you thrive in dynamic environments and are committed to delivering high-quality content.
Preferred qualifications:
These qualifications are a plus:
What you will love about us.
Jackrabbit is committed to providing a workplace free from discrimination or harassment. We expect every member of the Jackrabbit team to do their part to cultivate and maintain an environment where everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.
Decisions related to hiring, compensating, training, evaluating performance, or terminating are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. We examine our unconscious biases and take responsibility for always striving to create an inclusive environment that makes every employee and candidate feel welcome.
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