Support the management of the Payment Posting team.
Adaptability to learn & cross train on the various patient accounting systems and processes to provide support.
Accountable for coordinating, distributing, communicating, organizing and overseeing workloads and deadlines within the department.
Lead, train, mentor, motivate and orientate teammates.
Development of training materials for cash posting operations and assisting in training of cash posters.
Audit quality/production, present and provide feedback to management of teammate performance.
Meet with the Manager regularly to effectively communicate and resolve Payment Posting issues, set and prioritize goals and improve processes.
Be lead customer support point of contact for all payment posting and issues.
Post all payer manual and electronic payments, contractual allowances, rejection codes, deductibles, and copayments to provide coverage as needed in all areas.
Report issues and trends timely and accurately.
Assist in audit, posting issues and unidentified payments and/or recoupments research to determine appropriate resolution.
Assist in payer EFT/ERA portal and deposit enrollment.
Identify credit balances created because of incorrect postings and bring to resolution.
Maximize efficiency in the payment posting team and coordinate across functional teams to resolve issues and improve overall performance.
Collaborate and communicate with other departments such as the finance, registration, collections, billing, coding, customer service, vendors (bank/agency) and clients to streamline processes, resolve issues, and improve overall revenue cycle management efficiency. Communicate effectively with team members, and management to ensure alignment with organizational goals and objectives.
Flexibility and ability to lead.
Excellent attention to detail.
Excellent communication and problem-solving skills.
Experience with training others in business office activities.
Familiarity with bank lockboxes, ACH and daily reconciliation.
Ability to multi-task, problem solve, be well organized & detail-oriented in a fast-paced multi facility environment.
Ability to think critically.
Ability to work both in a team environment and independently with minimal supervision.
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