Job Description

ABOUT ZEGNA


Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Este Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.



YOUR OPPORTUNITY


As Tailor for ZEGNA, you will provide the highest-level alterations service to all customers.


Reporting directly to the General Manager, you will contribute to the overall sales success, supporting the teams' requests with exceptional tailoring skills, knowledge and experience of materials and sewing techniques.


This role is based in our Design District boutique.



HOW YOU WILL CONTRIBUTE

• Serve as an ambassador of the brand by presenting to every client the details of each garment when being fitted.
• Produce work to the highest quality with a desire to learn and improve in areas where growth is necessary.
• Monitor and take ownership of the quality of all apparel which leaves the Tailor Shop to ensure they meet the quality standards of ZEGNA.
• Ensure clients are receiving highest level of customer service with respect to alterations and that ZEGNA customer service standards are upheld.
• Communicate any potential issues within the Tailor Shop daily with the General Manager
• Analyze and generate solutions along with the General Manager
• Work with Customer Advisors to resolve customer-related issues.
• Ensure the expected progress and timing for all the reparations of clothing are communicated accurately and in a timely manner.
• Comprehensive understanding of garment construction, and pattern-making skills

WHO YOU ARE:

• Tailor skills and knowledge; fitting experience is necessary.
• Excellent technical tailoring skills
• Accuracy, attention to detail, reliability
• Resolution-oriented mindset
• Strong communication skills
• Customer-centric mindset

Ermenegildo Zegna N.V.

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