Job Description

Visitt is growing, and we’re looking for a Support Specialist to help us revolutionize Commercial Real Estate operations.

Visitt is an AI-driven building operations platform, built to help CRE property teams deliver exceptional building experiences, boost operational efficiencies, and tenant satisfaction—all while reducing workload and costs.

Ready to make an impact? Join Visitt and bring your unique touch to our innovative team!

Annual salary : 65-75K

What you'll be doing:

• Troubleshoot and resolve technical issues, ensuring quick and effective solutions to enhance customer satisfaction.
• Develop and implement strategies to improve support operations, including creating helpful content and guides for both customers and team members.
• Proactively engage with customers to optimize their account usage and product experience, guiding your team to do the same.
• Act as a trusted advisor to key clients, offering clear, friendly, and professional responses to inquiries while leading the team by example.
• Fostering an environment of continuous improvement and high performance.
• Monitor and report on key performance indicators (KPIs) to ensure customer satisfaction targets are met or exceeded.
• Collaborate with cross-functional teams to relay customer feedback and identify opportunities for product improvement.

Requirements:

• 3+ years in technical support roles with a focus on B2B products and services.
• Strong interpersonal and leadership skills, with the ability to build rapport with both customers and team members.
• Creative problem-solving, adaptable, and able to handle a range of tasks and responsibilities.
• Strong organizational and time management skills, with the ability to prioritize and delegate effectively.
• Proactively committed to exceeding customer expectations and providing top-tier service.

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