Description :
Pay Rate: $22-$25 per hour
Standard working hours: 8:00am - 5:00pm
Serves as a source of technical assistance and support to the user community for data, voice, video, hardware and software. Responds, coordinates, diagnoses, and troubleshoots calls for break/fix, software installs, moving/relocating, and equipment swaps in a timely manner; or escalates problems on behalf of the customer to the appropriate technical staff for resolution. Electronically documents activities. Supports and maintains effective relationships with users.
ESSENTIAL FUNCTIONS:Provides and documents day-to-day technical support to employees for internal desktop systems software, hardware, data, voice, and related peripherals. Installs, configures, and troubleshoots desktop systems/workstations, peripherals, voice/mobile devices, and network issues. Maintains passwords, data integrity and file system security for the IT environment. Organizes and follows complex and/or detailed technical procedures. Consults with clients to resolve technical problems and ensure customer satisfaction. Provides courteous and timely customer service, tracks inventory of IT assets.
Knowledge, Skills, and Abilities: Pay rate & Benefits:
Hourly Pay Rate Range (dependent on location, experience, expectation)
The pay range that Magnit reasonably expects to pay for this position is: $19.02 - $25.36/hour on W2.
Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).
Qualification/Licensure:
Work Authorization: Green Card, US Citizen
Preferred years of experience: 2+ Years
Travel Required: No travel required
Shift timings: 9 AM to 5 PM
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