Job Description

Job Description

Job Description

Job Summary:&

The Service Engineer 2 will serve as the key liaison between the field test fleets of vehicles and engineering teams, ensuring the fleet remains operational by managing and resolving issues.&

This position is critical to overseeing the resolution of technical problems and ensuring communication between field service teams and engineering.

Key Responsibilities:

• Act as a technical liaison between the Cummins field service organization and Engineering, Quality, and Manufacturing teams.
• Identify, define, and prioritize product problems, implementing solutions for Midrange engines.
• Provide project management for any issues encountered by the test fleet vehicles.
• Assist in failure analysis for Midrange engine components to support warranty and engineering problem definitions.
• Participate in customer and distributor meetings to investigate problems, discuss solutions, and provide training.
• Support product development teams by installing field test engines/components and monitoring reliability data.
• Contribute to the development and revision of service literature, ensuring the serviceability of new components.
• Manage multiple work assignments in a dynamic environment and prioritize tasks effectively.

Required Qualifications:

• Bachelor’s degree in Engineering or Engineering Technology (Mechanical, Electrical, Industrial, or similar).
• 2-4 years of relevant job experience.
• Strong project management, conflict resolution, and decision-making skills.
• Ability to prioritize and manage multiple work assignments.
• Proficiency in PC skills such as Word and Excel.

Preferred Qualifications:

• Knowledge of internal combustion engines and engine systems.
• Experience with Six Sigma (Green Belt certification is a plus).
• Familiarity with statistical methods and data analysis.
• Previous experience with technical documentation and service literature development.

Education: & Bachelors Degree

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