Salesforce Administrator - Customer Support
Job Description
Location: Austin, TX or San Jose, CA
Overview
Our client is committed to providing industry-leading customer support through intelligent, streamlined agent tools and world-class service experiences. We're seeking a hands-on Salesforce Administrator to join our support technology team, build out our Service Cloud capabilities, and partner with engineering to deliver a best-in-class agent platform.
About the team
Our Customer Support Technology Product and Program management team enables a global support organization and self-service ecosystem that supports our human advisors and millions of customers. We own the technology systems that power our support operations team including our CRM (Salesforce Service Cloud), telephony/CTI integrations, knowledge workflows, dashboards/analytics and continuous improvement of agent productivity and customer satisfaction. You'll work closely with product and program management, support operations, engineering, data science and more to deliver a compelling support experience.
About the role
You will own the day-to-day administration and evolution of our Salesforce Service Cloud platform for support operations. Your responsibilities will span user management, configuration, automation, reporting and integration support. You will serve as the administrator partner to agent teams and collaborate closely with engineering (Salesforce developers) on enhancements, integrations (such as Amazon Connect), and scalable platform improvements. This is a high-impact role in a fast-moving support environment.
Responsibilities
Minimum Qualifications
Education & Other Requirements
Preferred Qualifications
Schedule Requirements
Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class. Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products....A financial client of Insight Global is seeking a Product Owner for a hybrid role (3 days onsite in Greenwood Village, CO). This is an exciting opportunity to join a team that is building new products rather than maintaining existing onesgiving you the chance to...
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