Job Description

Position: Sales Team Leader

Location: Gdansk Poland

Work Model: Fully onsite

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Apply a process of continuous review management of absenteeism and attrition for all Sales Advisors in the team ensuring return to work and exit interviews are completed
• Review and monitor work performance of all Sales Advisors
• Undertake quarterly performance reviews and 1:1 monthly meetings with each Sales Advisor
• Ensure Advisors are recognized and rewarded for outstanding achievements/performance
• Provide clear direction and guidance with a teams sales goals in mind
• Facilitate a culture of open and honest 2 way communication
• Maintain an environment which supports the spirit of teamwork where Advisors take pride in working for the company
• Ensure actions from employee satisfaction survey are implemented and continuously reviewed
• Coach develop and motivate Sales Advisors by providing the skills and knowledge to perform their job together with opportunities for skills expansion and career development
• Monitor Advisor calls in line with CLOE either via deskside or remote monitoring across a sample of transaction types
• Ensure accurate and timely communication of any client/campaign issues to Operations Manager
• Ensure appropriate actions are taken to improve client satisfaction survey scores
• Implementation of the GOS processes

REQUIREMENTS:

• Excellent communication skills in English and native Polish language
• At least 1 year of experience in sales operations/Team Leading (ideally B2B) managing both internal and external stakeholders
• At least 3 years of professional experience in a BPO/Contact Centre environment
• Vibrant and resolute personality to successfully lead and coach a team
• Understanding of B2B sales operations and experience with sales KPIs
• Adaptability to a fastpaced international work environment a drive to make an impact and share best practices
• Effective task prioritization and time management skills especially under pressure

OFFER

• Opportunity to collaborate with top brands in the market
• Attractive remuneration package
• Private medical healthcare
• Engaging role in shaping B2B sales for key partners
• Ongoing professional development opportunities
• Dedicated and motivated team
• Modern office environment in Oliwa equipped with modern workstations free beverages and fruits

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