Job Description

Job Description

Job Description

Description:

ABOUT CHETOLA RESORT

For over 175 years, Chetola Resort has offered guests a timeless mountain escape in the heart of the Blue Ridge Mountains. Serving as the gateway to beautiful Blowing Rock, North Carolina as a luxury haven where adventure meets tranquility, Chetola blends refined hospitality with immersive outdoor experiences—from Orvis®-endorsed fly fishing to award-winning dining, spa indulgence, and family-friendly recreation. Under new ownership, we are embracing an exciting new chapter rooted in thoughtful renewal, authentic elegance, and exceptional guest service. Blowing Rock boasts many of the most luxurious residences in all of the Carolinas, with an affluent clientele in a year-round destination.

THE ROLE

Chetola Resort is seeking a warm, welcoming, and service-oriented Greeter/Host/Hostess to be the first point of contact for guests dining at Timberlake’s Restaurant. This role plays a key part in setting the tone for a positive and memorable guest experience. You’ll greet guests with genuine hospitality, manage reservations and seating flow, and ensure smooth communication with the front-of-house team.

WHAT YOU’LL DO

Guest Reception & Seating

• Greet all guests warmly and professionally upon arrival
• Manage reservations, waitlists, and seating assignments using a digital reservation system
• Escort guests to their tables and provide menus with a friendly and informative attitude
• Answer basic questions about the menu, hours, and resort amenities

Front-of-House Support

• Maintain the cleanliness and organization of the host stand and entrance area
• Communicate effectively with servers, managers, and kitchen staff to coordinate table turns
• Monitor dining room flow and assist with pacing the seating to optimize guest satisfaction
• Handle guest inquiries, special requests, and concerns with grace and professionalism

Team Collaboration & Guest Experience

• Assist with to-go orders and provide support during high-volume times
• Stay informed about daily specials, resort happenings, and event updates
• Help create a welcoming and polished front-of-house atmosphere reflective of Chetola’s standard of excellence

ABOUT YOU

• Energetic and approachable with a naturally warm and polished demeanor
• Enjoy making people feel welcome and well taken care of
• Calm under pressure and able to multitask with efficiency and accuracy
• Strong verbal communicator with excellent organizational skills
• Professional appearance and a passion for guest service

REQUIREMENTS

• Prior customer service or hospitality experience preferred (restaurant or resort experience a plus)
• Familiarity with restaurant reservation or POS systems is helpful, but not required
• Availability to work evenings, weekends, and holidays
• Ability to stand for long periods and occasionally lift up to 20 lbs
• Punctual, reliable, and committed to maintaining a high standard of service

WHY CHETOLA

• One of the largest private employers in the county with a dynamic work setting and strong potential for career growth
• Join a dedicated and growing team shaping the next era of a beloved mountain resort
• Contribute meaningfully to a culture rooted in connection, craftsmanship, and care
• Competitive hourly wage and resort-wide employee discounts

Chetola Resort is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

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