Job Description

Job Title: Product Owner with PEGA Smart Dispute Experience

Location: Remote (Charlotte, NC)

Experience: 10+years Must

Job Overview

We are seeking an experienced PEGA Smart Dispute Product Owner with 10+ years of experience in requirements gathering, analysis, and backlog creation for financial dispute management solutions. The ideal candidate will have hands-on experience with PEGA Smart Dispute , excellent communication skills, and the ability to work closely with business directors, stakeholders, and technical teams to define and deliver high-quality product requirements.

This role plays a critical part in driving product vision, defining user stories, and ensuring alignment between business needs and technical execution.

Key Responsibilities

Product Ownership & Requirement Gathering

• Lead end-to-end product ownership for PEGA Smart Dispute initiatives.
• Capture, analyze, and refine detailed business and functional requirements for dispute management workflows.
• Collaborate with business directors, SMEs, and stakeholders to understand needs, pain points, and expected outcomes.
• Translate business requirements into well-defined user stories , acceptance criteria, and product documentation.

Backlog Management

• Create, maintain, and prioritize a high-quality product backlog aligned with business goals and project milestones.
• Ensure user stories are clear, estimable, testable, and technically feasible.
• Facilitate grooming/refinement sessions with development teams.

Collaboration & Communication

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