Job Description
Powersports Technician - Walker First Turn Walker Automotive is a family-owned business that has been serving the Central Louisiana area for more than 100 years. We are committed to always achieving the level of satisfaction that exceeds all customer expectations at our BMW, Mercedes-Benz, GMC, Chrysler Dodge Jeep Ram, Honda, Kia, Mazda and Toyota locations.
Walker First Turn provides family-friendly sales and service for established brands such as Kawasaki, Suzuki, Roxor, Snapper and Big Dog Mowers. We have a great selection of ATVs, RTVs, motorcycles and residential and commercial mowers for all your powersports and agricultural needs.
Our company provides continuous hands-on training for all positions, a fantastic work culture and opportunities for advancement which will help you grow with Walker!
Walker First Turn is looking for passionate and self-motivated
Service Advisors who are ready to accelerate their career.
Our company provides continuous hands-on training for all positions, a fantastic work culture and opportunities for advancement which will help you grow with Walker!
Responsibilities - Greet every service customer in a friendly, professional and courteous manner
- Acknowledge every service customer within 10 seconds after entering service aisle or waiting in the driveway
- Use prescribed service tools in a manner that will increase customer satisfaction and service sales
- Menus must be presented to each customer
- Determine customer's repair needs through a series of "open-ended" questions and write a repair order to correct customer's concerns
- Check each vehicle that arrives for service for open recalls
- Keep customers appraised as to progress or completion of repairs
- Prepare and track all repair orders written on a daily basis.
- On occasion solicit repair approval with extended warranty companies
- Perform "active delivery" with each customer on completed repairs, including educating the customer on specific repairs/services performed, determining customer's level of satisfaction, informing the customer about CSI survey and exceeding his/her expectations of the service visit
- Calculate all non-warranty/extended warranty repair estimates
- Take numerous telephone inquiries on a daily basis and convert these to appointments if possible
- Answer phones promptly and in a courteous manner
- Offer customers shuttle service to work/home
- Shuttle vehicles from the bullpen to service aisle for customer pick up
- Schedule and monitor progress of sublet repairs, if necessary
- Conduct research (vehicle history) and "callbacks" from the automated phone system
- Perform all other duties as assigned
Qualifications - At least one year of experience in a powersports repair facility
- General mechanical skills
- Excellent communication skills both in writing and in person
- Professional personal appearance
Job Type: Full-time, Hours are Monday- Friday, 7:30 am - 5:30 pm
Qualifications - Some experience as a powersports technician, also has experience working with lawnmowers and tractors (including diesels)
- Familiar with general powersports products and vehicles, and small engine repair
- Knowledgeable of two and four stroke engine operation, functionality and components
- Demonstrates ability to learn and operate with computer programs
- Ability to follow established policies and procedures given by management
- Must possess a valid Driver's License and clean MVR
Physical Requirements - Must be able to work safely in a noisy area with many odors present.
- Must be able to stand for extended periods of time
- Must be able to lift 30 lbs. - 50 lbs. regularly.
- Must be able to inspect vehicle to determine repairs needed.
- Good vision to inspect repair work.
- Must be able to bend, stretch, kneel, and squat to perform repairs and inspections
- Ability to safely operate powersports vehicles
Job Type - Full Time with Competitive Pay Benefits: - 401K
- Paid Training
- Health, Dental, Vision Insurance
- Life Insurance
- Disability Insurance
- Paid Time Off
- Relocation Assistance
- Employee discounts
- Opportunities for advancement
Walker Automotive
Job Tags
Full time, Work from home, Relocation package, Monday to Friday,