Job Description

Job Description

Job Description

Location: Atherton, CA, 94027 (On-site)

Job Type: Full-Time (40 hours/week), Hourly, Non-Exempt

Availability: Typically 9 am - 5:30 pm M-F, with availability for on-call support as needed

COMPENSATION:

• $130,000 - up to $400,000/year (DOE)
• Discretionary year-end bonus (up to 20%)
• Health insurance
• Paid vacation, holidays, sick days
• Paid meal breaks
• Regular reviews & significant opportunities for career advancement

INTRODUCTION:

Join an exclusive, high-end private household as a Personal Assistant Manager, where your leadership will drive the success of household operations. This position offers more than just operational oversight – it provides the unique opportunity to directly influence the daily life and experiences of a prestigious household. As a pivotal figure in a dynamic team, you will play a key role in shaping a culture of excellence, setting the bar for service, and delivering tangible impact to an elite clientele. This is the ideal role for a seasoned professional eager to make meaningful contributions while advancing their career in an inspiring environment.

DUTIES:

Team / Personnel Management:

• Take the reins in building and nurturing a high-performing Personal Assistant team, driving their recruitment, training, and ongoing development to create an elite service-oriented culture where excellence is the standard.
• Lead the charge in performance evaluations and mentorship, cultivating a culture of collaboration and continuous improvement that propels the team to exceed service expectations and achieve extraordinary results.

Vendor & Supplier Management:

• Take the helm in forging high-impact partnerships with primary vendors, driving top-tier service delivery, and spearheading projects that elevate every aspect of household operations. 
• Negotiate crucial contracts and own vendor performance, mastering the balance of cost-effectiveness while guaranteeing exceptional quality and service at every turn. 

Property Management:

• Lead proactive property inspections, identifying and resolving issues before they impact the residence, and continuously enhancing its luxurious quality to provide an unparalleled living experience.
• Own inventory management with precision, ensuring seamless organization and guaranteeing that the household is always impeccably stocked and fully operational, providing a smooth and luxurious environment.

Administration and Communication Coordination:

• Serve as the dynamic ambassador to C-level Principals—using impeccable communication to handle internal and external exchange with precision and poise.
• Take full responsibility for managing crucial documentation, ensuring strict confidentiality while maintaining thoroughness and accessibility to support smooth operations at all times.

Personal Matters and Errands:

• Be a trusted partner to the principals, expertly managing their transportation needs and handling errands with precision, attention to detail, and a commitment to optimizing their time and experience.

Emergency and Flexible Support:

• Demonstrate unmatched flexibility and calm under pressure, handling last-minute needs and unforeseen situations with agility, always providing immediate and effective solutions.

Confidentiality and Professional Ethics:

• Lead with integrity, maintaining the highest standards of confidentiality and professionalism in all matters, ensuring sensitive information is handled with the utmost care and discretion.

Document and Data Management:

• Own document and data management with precision, ensuring meticulous organization, accuracy, and accessibility while safeguarding confidentiality to support smooth operational flow.

REQUIREMENTS:

Education & Experience:

• Bachelor’s degree or higher in Hospitality Management, Property Management, Business Administration, or related field preferred.
• Minimum of 5 years in management roles in high-end service environments such as luxury hotels, family offices, or private property management.

Core Competencies:

• Leadership & Impact: Proven ability to lead teams, optimize performance, and inspire service excellence while driving meaningful contributions to household operations.
• Vendor Management: Expertise in managing complex vendor relationships with a focus on delivering value and quality.
• Organizational Mastery: Superior organizational skills, able to handle multiple priorities with precision and foresight.
• Communication: Strong written and verbal communication skills in English; additional languages a plus.
• Technological Proficiency: Skilled with G-suite, iPhone, MacBook, and property management tools.
• Problem-Solving: Demonstrated ability to think strategically and implement solutions to complex challenges.
• Confidentiality: Strong commitment to privacy and ethical handling of sensitive matters.

Additional Qualifications (Preferred):

• High-End Service Experience: Previous experience in luxury hotels, family offices, or high-end private services.
• Event Management Expertise: Proven track record of organizing and executing high-end events.
• International Experience: Familiarity with global operations or managing cross-cultural teams.

CORE VALUES:

• Principals' First: Unwavering commitment to meeting the needs of our principals.
• Learn from Mistakes: Ability to learn from challenges, take accountability, and grow.
• Conscientiousness: Diligence in performing tasks with precision and care.
• Dedication: Deep commitment to role, team, and organization.
• Accountability: Ownership of responsibilities with thorough attention to detail.
• Independence: Proactive problem-solver with a drive for continuous improvement.
• Resilience: Ability to thrive under pressure, welcome constructive feedback, and maintain a positive attitude.

WHY JOIN US?

• Prestigious Environment: Be an integral part of a renowned household, managing luxury properties and interacting with an elite clientele.
• Strategic Impact: Directly influence household operations, contributing to the long-term success of a prestigious family.
• Personalized Growth: Benefit from tailored professional development opportunities, and gain access to specialized training aimed at accelerating your career.
• Technology-Driven Operations: Work in an environment that prioritizes modern tools and systems for seamless communication, task management, and operational efficiency.
• Competitive Compensation: Enjoy a competitive salary with potential for significant bonuses based on performance.
• Supportive Culture: Work in a supportive, collaborative environment that values your contributions and fosters personal and professional growth.

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Excellence Services LLC is a professional privately-owned company that provides luxury service for an HNW family exclusively. We help our client enjoy their life and encourage employee success.

Company Description

Excellence Services LLC is a professional privately-owned company that provides luxury service for an HNW family exclusively. We help our client enjoy their life and encourage employee success.

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