Job Description

Job Description

Job Description

Forefront Eye Care is a well-established academically oriented, group optometry practice located in the heart of the Financial District in downtown Boston. We consider the Optician to be one of the most critical members of our eye care team. Our business structure is a mixed concierge model that emphasizes direct and personalized interactions. While we do see routine patients, most of our patients present for medical eye care. We are known for being one of the region’s referral centers for complex prescriptions. Our ideal candidate will demonstrate a high level of knowledge about available products, and will help educate our staff on new trends in optical. We are looking for someone who is sociable, has a professional demeanor, excellent customer service skills and an interest in developing long lasting relationships with patients.

Job Skills & Qualifications

• Fitting, dispensing, and repairing new and existing eyeglasses

• Maintain a clean and visually appealing daily optical display by organizing the stock of eyeglasses, sunglasses and accessories.

• Maintain organized and clean work area

• Accurate documentation of Optical orders/sales for eyeglasses and accessories

• Maintain and manage inventory for ophthalmic frames and sunglasses

• Maintain sufficient levels of accessories and order as needed in the most cost-effective manner

• Order and maintain miscellaneous optical supplies (ex. screws, nose pads, Kim-wipes, etc.)

• Assist patients in selection of appropriate frames based on doctor’s instructions, prescription, facial features and lifestyle needs. 

• Conduct appropriate measurement of face to properly mount lenses in frame

• Responsible for transmitting lens orders to lab

• Responsible for looking up and calculating patient insurance benefits for materials, and providing accurate cost information to the patient. 

• Receive eyeglass orders, mount lenses in frames, verify Rx for accuracy, enter invoice number, cost, arrival date, and Optician’s initials in electronic health record

• Operate edger safely and effectively - creating custom lens in house.

• Assist patients having any issues with glasses, always following Optical protocols and procedures

• Notify patients that glasses are ready for pick-up and arrange appointments.

• Scan invoices into patient electronic record

• Keep track of all patient communications in electronic health records. 

• Assist with answering incoming phone calls to the optical department, check voicemails and patient portal emails from patients, and return patient communications before lunch and before the end of the day.

• Communicate to Optical Manager any ideas that will improve patient care, products/services offered, or the operations in the optical department

• Assist with product inventory every six months 

• Maintain quality relationships with sales representatives by meeting with them on an eight to ten-week rotation

• Return frame and frame parts to vendors for credit

• Schedule exam/recheck refraction appointments

• All other duties assigned by the Optical Manager

• Must be comfortable with high prescriptions and prism prescriptions

Job Type: Full-time

Job Type: Full-time

Pay: $23-$35 per hour depending on qualifications and experience

Benefits:

• Dental Insurance

• Employee discount- cost plus 10%

• Friends and family materials discount- cost plus 10%

• Health Insurance

• Paid Time Off

• Sick Time

Schedule:

• 40 hours per week- some Saturdays are required. If you work on a Saturday you will have a day off during the week. The office generally does not have Saturday hours in the summer. 

Experience:

• Optician: 3 years (preferred)

• Optician license (preferred)

• *Willing to train the right candidate* if no experience

• Apprenticeship program available

• Proficiency with computers, email, texting

Pay frequency:

• Every other week

Paid Training:

• Yes

Benefit Conditions:

• 90 day probationary period applies for all employees. 

Work Remotely:

• No

Company Description

Website:

Established in 1920 by Dr. Frederick Farnum, we are one of the oldest continuing practices in the country. We are dedicated to providing the highest standard of professional care and developing long lasting relationships with our patients. We are recognized as being on the cutting edge in the fields of dry eye and contact lens technology.

Our dry eye and contact lens research, often conducted in collaboration with other academic and health care disciplines, has resulted in hundreds of professional publications, 55 patents, and many ocular products used throughout the world. This combination of clinical practice and research activities provides a unique setting which is particularly beneficial to our patients.

Recent inventions of Forefront Eye Care include the DETTM test for dry eye, LipiFlow thermal pulsation for dry eye, LipiView for measurement of tear film lipid layer thickness, Dynamic Meibomian Imaging and LipiScan to evaluate the structure of the oil glands in the lids, and the Meibomian Gland Evaluator for the quantitative evaluation of meibomian gland function. Our research also resulted in commercialization of Soothe XPTM (Bausch and Lomb) and Systane BalanceTM (Alcon), the first lipid-based solutions for evaporative dry eye.

In the contact lens field, our practice pioneered the design of the first membrane soft contact lens, which has served as the model for all contemporary soft lenses. Our research also resulted in the design of rigid gas-permeable contact lenses and fitting strategies for specific conditions including keratoconus and irregular corneas. We are the only practice in New England offering the EyePrint Pro and can fully customize any type of lens.

We recently moved to the Financial District in May of 2024. The new facility has state of the art equipment and ideal working conditions so we can provide outstanding patient care.

Company Description

Website: in 1920 by Dr. Frederick Farnum, we are one of the oldest continuing practices in the country. We are dedicated to providing the highest standard of professional care and developing long lasting relationships with our patients. We are recognized as being on the cutting edge in the fields of dry eye and contact lens technology.\r\n\r\nOur dry eye and contact lens research, often conducted in collaboration with other academic and health care disciplines, has resulted in hundreds of professional publications, 55 patents, and many ocular products used throughout the world. This combination of clinical practice and research activities provides a unique setting which is particularly beneficial to our patients.\r\n\r\nRecent inventions of Forefront Eye Care include the DETTM test for dry eye, LipiFlow thermal pulsation for dry eye, LipiView for measurement of tear film lipid layer thickness, Dynamic Meibomian Imaging and LipiScan to evaluate the structure of the oil glands in the lids, and the Meibomian Gland Evaluator for the quantitative evaluation of meibomian gland function. Our research also resulted in commercialization of Soothe XPTM (Bausch and Lomb) and Systane BalanceTM (Alcon), the first lipid-based solutions for evaporative dry eye.\r\n\r\nIn the contact lens field, our practice pioneered the design of the first membrane soft contact lens, which has served as the model for all contemporary soft lenses. Our research also resulted in the design of rigid gas-permeable contact lenses and fitting strategies for specific conditions including keratoconus and irregular corneas. We are the only practice in New England offering the EyePrint Pro and can fully customize any type of lens.\r\n\r\nWe recently moved to the Financial District in May of 2024. The new facility has state of the art equipment and ideal working conditions so we can provide outstanding patient care.

Job Tags

Hourly pay, Full time, Apprenticeship, Summer work, Remote job, Saturday,

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