Job Description

About Us:

The Avery Group, LLC (TAG) is a minority and Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in helping government and commercial organizations succeed by improving their Governance, Risk, and Compliance (GRC) posture. As a management consulting and technology firm, TAG delivers top-tier solutions and services from program management to data analytics, harnessing cutting-edge technology and a customer-centric approach to drive success for our clients. As a result, TAG has had the honor of working with multiple federal government agencies, such as the Centers for Disease Control and Prevention (CDC), the U.S. Department of Veterans Affairs (VA), and the Army National Guard. At TAG, we champion innovation and diversity, delivering measurable results that positively impact the organizations we serve.

Our mission is to break barriers and accelerate success for our clients, communities, and nation. We pride ourselves on fostering a collaborative and inclusive work environment where every voice is heard and valued. Our core values of integrity, innovation, and teamwork guide our operations and shape our culture. Whether you're joining us as a new team member or collaborating with us as a client, you can expect a partnership built on trust, transparency, and a relentless pursuit of excellence.

About this Position:

We are seeking a highly organized and detail-oriented Operations Specialist to support the client in managing and maintaining programs and projects. This remote role will involve working closely with the team to ensure accurate data management, assist in administrative tasks, and provide support in managing critical information within the database.

Key Responsibilities:

• Assist in maintaining, updating, and managing the projects or programs database.
• Provide administrative support to the team, including scheduling meetings, managing communication, and preparing reports.
• Assist with reviewing client transmittal forms for accuracy and completeness that are submitted within the project database.
• Process data and documentation for projects, ensuring compliance with regulations and guidelines.
• Assist with uploading client data, search results, to the secure file transfer portal (sFTP) for retrieval by the client.
• Submit requests to the IT department for account creations on the sFTP. Track client logins and passwords. Respond to client requests for logins and passwords. Assist clients with login issues.
• Assist with identifying areas where automation can be implemented to improve efficiency and assist in the development, testing, and running of the automations.
• Assist with communicating to clients the status of their applications and providing guidance on when results can be expected.
• Coordinate with various teams to ensure timely updates and proper documentation within the database.
• Handle sensitive and confidential information with the utmost discretion.
• Assist in organizing and preparing materials for meetings and presentations.
• Provide general administrative support as needed, including filing, document management, and data entry.
• Collaborate with team members to identify areas for process improvement within the project database management system.

Qualifications:

• Associate's or Bachelor's degree in Business, Management, Public Health or any related field preferred.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and data management systems.
• Experience working with databases or in a research/clinical setting preferred.
• Detail-oriented with excellent organizational and multitasking skills.
• Ability to work independently and manage time effectively in a remote work environment.
• Strong communication skills (both written and verbal) and the ability to collaborate with remote teams.
• Experience with sensitive data handling and confidentiality is a plus.

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