Job Description

Baptist Health Urgent Care is looking for a Medical Office Team Leader (Center Manager) to join our team in Little Rock, AR. The ideal candidate will have previous experience in a healthcare office and enjoy participating in both daily operations and management functions for their location(s). Open availability to work during all business hours is required.

ABOUT BAPTIST HEALTH URGENT CARE:
Baptist Health Urgent Care, now with 23 locations in Arkansas, is an affiliate of Urgent Team, one of the largest independent operators of urgent and family care centers in the Southeast. The Urgent Team Family of Centers provides quality and affordable family healthcare at more than 80 locations under eight brands.

Baptist Health Urgent Care’s convenient, walk-in centers provide a range of healthcare services including treatments for injuries and illnesses, occupational health and wellness care. The centers are open seven days a week: Monday through Friday, 8 a.m. to 8 p.m., Saturday, 8 a.m. to 4 p.m. and Sunday, 1 p.m. to 6 p.m. Please note, our Markham Street location is open on Saturday and Sunday from 12 p.m. to 7 p.m. Additionally, all Baptist Health Urgent Care centers are Accredited Care Centers – a designation from the Urgent Care Association which recognizes the company’s commitment to safety, quality, and scope of services.

JOB SUMMARY:
As a Medical Office Team Leader (Center Manager) at Baptist Health Urgent Care, you will play a crucial role in ensuring a superior patient experience. You will be responsible for overall operational responsibility of your assigned center, including employee engagement, financial results, and efficient delivery of services. Our full-time team members work a rotating 36-40 hour/week schedule, consisting of 12-hour weekday shifts and every-other weekend.

KEY RESPONSIBILITIES:
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Other duties may be assigned.
• Responsible for working the Medical Receptionist position on scheduled days
• Evaluates patient flow through the center to ensure appropriate utilization of business resources.
• Monitor wait times for the center and manage the workflow accordingly.
• Identifies opportunities to increase business and scope of services provided by the center.
• Ensures high team member morale and a professional, effective, and efficient working atmosphere.
• Participates in administrative business operations meetings as scheduled. Counsels, disciplines and/or recommends termination of team members as necessary.
• Owns the performance results in regards to patient experience, patient volume, financial results and service standards
• Serves as the communication liaison between the home office and all center team members
• Understands work flow and function of all positions.
• Serve as the subject matter expert (SME) for training and systems, i.e. UltiPro, DocuTAP, Healthsteam, Front Desk processes and Occupational Health.
• Implements the policies and procedures from the Home Office. Follow all operational guidelines.
• Responsible for OccHealth sales and grassroots marketing of your center with support from the home office service line leaders.

SUPERVISORY RESPONSIBILITIES
Oversee all team members assigned within your location(s)

WHAT'S REQUIRED?
• Previous experience working in a healthcare environment, specifically with medical reception, is required; some management experience required
• Working knowledge of work flow and scheduling
• Must be able to maintain a highly structured environment

FULL-TIME BENEFITS INCLUDE:
• Competitive Salary
• Medical, Dental, and Vision Options
• Retirement savings plans
• Continuing Education Reimbursement
• Paid Time Off
• and MORE!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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