LIVE CHAT AGENT-WFH REMOTE Job at Shavano Family Practice, Los Angeles, CA

Mm15d08vY0hPRUpoeHFGcTBLZlE5cVE0clE9PQ==
  • Shavano Family Practice
  • Los Angeles, CA

Job Description

As a Live Chat Agent, you will be the first point of contact for customers seeking assistance via live chat. You will help customers with inquiries, resolve issues, and ensure they have a positive experience with our products or services. The ideal candidate is proactive, empathetic, and able to handle multiple chats at once in a fast-paced environment.

Key Responsibilities:
Customer Support:

Respond to customer inquiries via live chat in a professional and friendly manner.
Provide real-time assistance, including product details, troubleshooting, and issue resolution.
Understand customer needs and guide them toward the best solutions.
Problem-Solving:

Identify and resolve issues promptly, ensuring customer satisfaction.
Escalate more complex issues to higher-level support or appropriate departments when necessary.
Follow up with customers to ensure issues are fully resolved and their needs have been met.
Order Assistance:

Assist customers with orders, including tracking, returns, exchanges, and refunds.
Help customers navigate the website, complete purchases, and provide product recommendations when appropriate.
Product Knowledge:
Employment Type: Full-Time
Salary: $ 30.00 40.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job,

Similar Jobs

Trinity Health at Home

Homecare Revist Nurse, LPN Job at Trinity Health at Home

 ...a multidisciplinary team, youll collaborate with physicians, nurses, social workers, and home health aides to ensure holistic, high...  ...faith-based, not-for-profit organization providing home care, hospice, and palliative care across eleven states. We are Medicare-certified... 

HireTalent - Staffing & Recruiting Firm

Product Owner Job at HireTalent - Staffing & Recruiting Firm

 ...Product Owner Kiosk Platform (Hybrid | Plano, TX) Client is looking for a Product Owner to take ownership of a high-impact digital product used by millions of customers every day. This role sits at the intersection of customer experience, technology, and business outcomes... 

MLee Healthcare Staffing and Recruiting, Inc

Senior Healthcare Recruiter - Career Advancement Job at MLee Healthcare Staffing and Recruiting, Inc

 ...Transform Your Recruitment Career with an Unmatched Brand About Us MLR stands as a pioneering force within the healthcare staffing and recruiting arena, benefitting from a rich 20-year legacy within the industry. With a team of seasoned professionals at the helm... 

Basements Plus

Senior Instructional Designer Job at Basements Plus

 ...Location: Commerce Township, Michigan POSITION SUMMARY: The Design Coordinator plays a critical role in transforming a homeowners...  ...Raving Fans This role is responsible for developing detailed CAD plans, refining designs, preparing selections, coordinating with... 

Air Culinaire Worldwide

Product Owner Job at Air Culinaire Worldwide

 ...Customer Portals, Mobile Applications & Strategic Integrations Job Purpose: The Product Owner is responsible for the success of customer-facing digital products by maximizing value for users and stakeholders. This role owns the product vision, roadmap, and backlog...