Job Description

ABOUT THE ROLE

As a security officer in the Hospitality Services industry, you would be responsible for access control, de-escalation of incidents, loss prevention, incident response, customer service, visitor management, surveillance, incident reporting, compliance with regulations, and ongoing training to maintain a safe and secure environment for guests, visitors, and patients.

ROLE RESPONSIBILITIES:

• De-escalation of incidents: Effectively de-escalating incidents involving guests, visitors, or patients who may be agitated, upset, or engaging in disruptive behavior. Utilizing conflict resolution techniques, active listening, and empathy to calm situations and diffuse potential conflicts.
• Loss prevention: Preventing theft, vandalism, or other losses by monitoring and patrolling designated areas, conducting security inspections, and identifying and addressing potential security risks or vulnerabilities. Deterring and addressing shoplifting, employee theft, or other security breaches through surveillance and other loss prevention measures.
• Incident response: Responding to incidents such as medical emergencies, disturbances, or security breaches in a prompt and effective manner. Coordinating with emergency services, following established protocols, and providing first aid or assistance as needed.
• Customer service: Providing exceptional customer service to guests, visitors, or patients by greeting and assisting them in a courteous and helpful manner. Responding to inquiries, providing information, and addressing concerns or issues professionally and promptly.
• Visitor management: Managing visitor access and registration, issuing visitor badges, and ensuring compliance with visitor policies and procedures. Monitoring and documenting visitor activity and addressing any breaches or discrepancies.
• Surveillance: Utilizing surveillance equipment, such as cameras or monitoring systems, to observe and monitor activity in designated areas to detect and prevent security breaches, theft, or suspicious behavior.
• Incident reporting: Maintaining accurate and detailed written records of incidents, observations, and other relevant information. Writing incident reports, completing logs, and documenting incidents in a timely and thorough manner for investigative, legal, or operational purposes.

QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent
• Knowledge of access control and security equipment
• Familiarity with report writing
• Communication and observation skills

PREFERRED QUALIFICATIONS AND SKILLS

• Valid Driver’s License
• De-Escalation Training

BENEFITS:

• 401(k)

SCHEDULE:

• 4 hour shift
• 8 hour shift

EXPERIENCE:

• Security: 1 year (Preferred)

SHIFT AVAILABILITY:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person

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