Job Description

Are you a hotelier in search of new experiences in South Florida and have a love for hospitality and genuinely exceeding expectations? Would you like to further your hospitality career in a modern and stylish European glamour environment with breathtaking views? If so, please read on! Mr. C Coconut Grove is looking to hire a Reservations Agent.

WHO WE ARE?

From the fourth generation hospitality leaders, brothers Ignazio and Maggio Cipriani, comes Mr. C Miami Coconut Grove. An oasis within bustling South Florida surrounded by breathtaking views of Biscayne Bay and the Coconut Grove skyline. Designed by the world-renowned architecture firm Arquitectonica, the hotel’s interior features a nautical motif by Martin Brudnizki Design Studio. A total of 100 guestrooms and suites with private outdoor terraces, a new Italian dining concept with indoor and outdoor seating and its rooftop Bellini Restaurant and Bar provide guests with attentive European service, complimented by luxury accommodations and amenities.

YOUR ROLE AS A RESERVATIONS AGENT: 

You will be responsible to ensure that reservation hotlines are attended to at all times to meet daily business needs and will be responsible for creating, updating, and maintaining reservation records promptly in accordance with guests' booking confirmations.

RESPONSIBILITIES

• Gathers all necessary information from the caller when booking a reservation
• Check daily emails
• Enter wait listed reservations in PMS
• Handle credit card payments, as well as credit card authorizations
• Process reservations amendments and cancellations
• File reservations
• Forward guest inquiries and credit card disputes to Reservations Supervisor
• Negotiate rate discounts requests with Management approval
• Communicate Front Office of late check outs and extensions requests
• Maintain guest records
• Cross train
• Block special request reservations
• Communicates hotel products and services to guests
• Uses suggestive selling techniques to up sell hotel rooms according to hotel standard procedures
• Coordinates with other departments on joint tasks as they relate to sales, particularly the front office and food and beverage departments
• Reviews guest arrivals each morning and notes any special requests and prepares staff to ensure product is on hand and request is executed
• Serves as the concierge if needed to accommodate potential guests’ needs when scheduling reservation
• Practices safety standards and report any unsafe condition to the manager
• Processes group, third party and wholesale reservations
• Maintains office supplies; and mails hotel advertising material to guests
• Ensures reservation department policies are followed including deposit requirements, cancellation policies, comp rates, public space policy, room rates, etc.
• Maintains and ensures compliance of all policies and procedures

REQUIREMENTS AND SKILLS:

• Work experience as in reservations or similar job
• Previous guest service
• Previous customer service experience preferred
• Excellent communication
• Maintains a good energy level
• Thorough and organized
• Professional
• Punctual
• Flexibility to work in shifts
• Ability to work with little or no supervision while meeting high-performance standards
• Ability to follow instructions
• High school diploma is a plus

Grooming:  All Employees must maintain a neat, clean, and well-groomed appearance per Mr. C’s standards.

INTENT AND FUNCTION OF JOB DESCRIPTIONS:

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by Supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an “at-will” employer.

We understand your time is valuable, and that is why we have a very quick and easy application process. If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Equal Employment Opportunity 

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