Job Description

Job Description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Some hotels need a manager

Some need a caretaker

This one needs a builder

Grouse Mountain Lodge is entering a pivotal chapter. Significant investment is underway, the guest experience is being reimagined end-to-end, and the property is being elevated into one of the most compelling mountain properties in the region. We are hiring a General Manager to lead that evolution.

Your Mission

To make Grouse Mountain Lodge the property every Whitefish visitor dreams of staying in and the place locals are proud to call their second home.

It is the chance to shape the future of hospitality in Whitefish — to inspire a team, elevate a brand, and create something truly magical.

At Pursuit, you won’t simply lead a hotel — you’ll help shape the future of destination hospitality.

Your Impact

You will own the full performance of a 143-room mountain lodge featuring Logan’s full-service restaurant, gift shop & cafe, wellness amenities, over 15,000 sqft of meeting and event space including a brand-new 8,000 sq. ft. event centre currently under construction.

This is your opportunity to elevate an iconic lodge, inspire a remarkable team, engage your community and create experiences guests will treasure for a lifetime - setting a new benchmark for mountain hospitality in the Northwest.

This role is for a hospitality leader who wants to put their fingerprint on a destination. Someone energized by complexity, motivated by excellence, and inspired by the opportunity to turn a strong foundation into something truly special.

This role is not about managing square footage. It is about redefining how a destination feels — turning vision into warmth, connection, and loyalty.

What You’ll Be Accountable For

Transformation & Brand Leadership

• Lead the hotel through a large-scale renovation, translating vision into reality and ensuring the guest experience is elevated at every touchpoint.
• Position Grouse Mountain Lodge as the definitive mountain hotel in Whitefish — not just competitive, but iconic.
• Champion Pursuit’s “Go Beyond” service philosophy, inspiring your team to consistently exceed expectations.

Culture, Talent & Leadership Development

• Direct recruitment, onboarding, training, and development of all hotel leaders and team members.
• Set performance expectations, conduct regular one-on-ones and reviews, and address performance concerns.
• Lead workforce planning, labor relations, scheduling, wage administration, and retention strategies.

Financial Leadership

• Own full P&L responsibility including budgeting, forecasting, capital planning, and financial reporting.
• Partner with Pursuit’s Revenue team to optimize ADR, Occupancy, and RevPAR through dynamic pricing strategies.
• Implement disciplined cost-control strategies across labor, utilities, and operations while protecting four-star service standards.
• Prepare performance reporting, analyze variances, and communicate results to senior leadership.

Sales, Marketing & Reputation

• Partner with sales and revenue teams to drive group, corporate, leisure, and event demand.
• Oversee online reputation management, review scores, and Net Promoter performance across all platforms.
• Build relationships with travel partners, corporate clients, and community stakeholders to grow market share.

Guest Experience & Quality Assurance

• Set, monitor, and uphold service excellence standards across Front Office, F&B, Housekeeping, Engineering, and Events.
• Be visibly present — engaging VIPs and personally resolving complex guest concerns.
• Lead regular property walks across guestrooms, public spaces, and back-of-house to ensure brand standards are met.

Operational & Facilities Leadership

• Oversee all departments including Rooms, Food & Beverage, Engineering, and Security.
• Champion preventive maintenance programs and ensure all mechanical, electrical, and structural systems are maintained to the highest standard.

Food & Beverage Oversight

• Ensure the quality, profitability, and service excellence of Logan’s Restaurant, bars, banquets, and in-room dining.

Compliance & Safety

• Ensure strict compliance with all local, state, and federal health, safety, security, and licensing regulations.
• Develop and maintain emergency preparedness and business continuity plans

The Leader We’re Looking For

You are a proven change-leader who thrives on building something extraordinary.

You bring:

• Senior leadership experience as a General Manager, Director of Operations, or Assistant GM within a complex, service-driven hotel environment.
• Demonstrated success leading transformation, renovation, or cultural turnaround initiatives.
• Deep financial acumen with full P&L accountability.
• A hands-on, servant-leadership style that inspires excellence and loyalty.
• A relentless commitment to elite hospitality, storytelling, and meaningful guest connection.

#LI-KO1 

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.  

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections

• Enjoy free access to Pursuit attractions and 50% off for friends

• Get discounts on hotel stays, dining, and retail

• Access subsidized mental health and wellness resources 

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at  ta@pursuitcollection.com.

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

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