We are seeking a highly skilled Desktop Analyst for a contract position at our Lewisville, TX office. The successful candidate will be responsible for providing technical support, troubleshooting hardware and software issues, and ensuring the efficient operation of desktop and laptop computers, as well as other peripheral devices.
Key Responsibilities:
- Provide technical support for desktop and laptop computers, including hardware and software troubleshooting and repair.
- Install, configure, and maintain operating systems, software applications, and hardware.
- Assist with network connectivity issues, including wired and wireless connections.
- Manage and maintain user accounts, permissions, and access rights.
- Perform regular system updates, patches, and software upgrades.
- Ensure data security and perform regular backups.
- Document and track issues and resolutions using a ticketing system.
- Provide excellent customer service and communicate technical information effectively to non-technical users.
- Collaborate with other IT team members on various projects and initiatives.
Requirements:
- Proven experience as a Desktop Analyst or in a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency in troubleshooting hardware and software issues.
- Experience with network connectivity and basic network troubleshooting.
- Familiarity with remote desktop tools and help desk software.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple tasks simultaneously.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
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