Job Description

Job Summary

Primary duties include serving as point person for database administration support, running basic queries and constituent lists, prompt and accurate cash and in-kind gift entry and acknowledgment processing to ensure that donors are properly stewarded for relationship-building, supporting larger organization reporting efforts, and providing prospect research as requested  This position requires strong analytical skills, strong attention to detail and a demonstrated ability to provide administrative support and exceptional customer service with the ability to manage multiple projects in a deadline driven environment.

Job Responsibilities

REPORTS, DATABASE MAINTENANCE AND ENHANCEMENT

• Run basic queries, lists, exports and reports from database in support of the Director of Administration and all departments.
• Assist with everyday data clean-up (address changes, formal greetings, etc.) in Salesforce.
• Enter campaign members, emails, etc. as needed in support of internal events and marketing/communications.
• Assist Director of Administration with testing and editing PowerBI reports as requested.
• Manage email subscriber lists and facilitate data exchange between email platform and Salesforce.

RELATIONSHIP DEVELOPMENT AND STEWARDSHIP SUPPORT

• Alert Development Team of major gifts received and support awareness of gift patterns, relationships, and other donor details through routine reporting.
• Provide Stewardship Coordinator with accurate giving society reporting on a quarterly and annual basis.
• Support Development Team with prospect research as requested.

MISSION DELIVERY SUPPORT

• Maintain IME qualified & DNQ statuses and weekly plan of action to keep the pipeline moving.
• Follow up with medical professionals regarding incomplete DVs.
• Communicate with medical professionals regarding follow up questions from MAWA Medical Team.

GIFT PROCESSING

• Perform accurate and timely data entry of cash and in-kind gifts into the CRM database.
• Ensure that acknowledgment letters are generated and appropriately matched to reflect appeal and/or source of gifts.
• Produce end-of-year giving summaries for donors.

Qualifications

• Previous experience with data management or database maintenance.
  • Previous experience and/or understanding of Salesforce and/or NetSuite is a benefit.
• PowerBI familiarity and experience is a benefit.
• Exceptional attention to detail.
• Strong PC skills with proficiency in Word, Excel, Outlook, Teams, and SharePoint.
• Demonstrated ability to troubleshoot and problem solve independently and as part of a team
• Excellent customer service skills.
• Willingness to embrace change.
• Commitment to the Make-A-Wish mission.

Additional Information

Benefits

Salary to be negotiated.  Fringe benefits include generous vacation package, 401(k) program, other elements as provided by the Make-A-Wish Middle Tennessee’s personnel policies.  This is a part-time, non-exempt position.

How to Apply

For more information and to apply, contact:

Yvonne Ayers

Director of Administration

Make-A-Wish Middle Tennessee, 600 Hill Ave, Suite 201, Nashville, TN 37210

Email: yayers@middletennessee.wish.org

Details

• Date Posted: December 5, 2025
• Type: Part-Time
• Job Function: Analytics / Evaluation
• Service Area: Children / Youth
• Start Date: 02/02/2026
• Working Hours: 12-16 hours/week

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