Job Description

Salary: $72,150 - 130,425 per year Requirements:

• I must have experience interacting with customers to handle service inquiries and issues.
• I should have a background working in a data center.
• I need to possess knowledge of data center standards and best practices.
• I should understand power infrastructure layout, including redundancy levels and techniques, rack standards, properties, power rail/strip options, and containment standards for fire suppression, security, and safety.
• I must have experience in Tier 2 system administration.
• I should have experience troubleshooting issues in a dynamic environment.
• I need to possess time management skills.
• I should have strong oral and written communication skills.
• I must have a proven ability to work effectively within a team and collaborate with peers for improved processes and results.
• I should be familiar with IT Service Management (ITSM) products such as ServiceNow or Remedy.
• I need to have experience mentoring others.

Responsibilities:

• I will be responsible for employing rack-level redundancy techniques, adhering to rack standards, and ensuring the proper selection criteria for power rail/strip options, as well as maintaining compliance with security and safety standards.
• I will support the implementation, troubleshooting, and maintenance of servers, swiftly identifying isolated user issues.
• I will coordinate with customers and stakeholders to gather data, conduct analyses, and develop and implement solutions related to incident tickets and requirements.
• I will be tasked with developing solutions for complex technical challenges.
• I will provide follow-up reports detailing technical findings, feedback, and resolution steps for root cause analyses, engineering assessments, and process improvements.
• I will need to support customer requirements in a continuous operations environment and be prepared to respond to after-hours emergency situations, such as power or cooling disruptions.
• I will update operations and maintenance documentation for ongoing personnel.
• I will also mentor junior team members and provide support to other Infrastructure Operations teams based on my skills and experience in System Administration.

Technologies:

• Cloud
• Support
• Security
• ServiceNow
• Office 365

More:

At Leidos, I am proud to foster a culture where innovative solutions are developed through our diverse and skilled workforce, who are committed to our customers' success. We emphasize empowering our teams, contributing to our communities, and promoting sustainability in all our operations. Our guiding principles—Mission, Vision, and Values—shape how we conduct our business. If you feel this environment aligns with your ambitions, I'd be excited to hear from you.

The role of a Data Center System Administrator involves maintaining the operations of the data center, which includes tasks like racking and stacking equipment, supporting upgrades and consolidations, and providing overall system administration support. This position supports hybrid cloud-hosting solutions and requires collaboration within a team to meet mission objectives and ensure customer capabilities remain functional.

Additionally, I value a work-life balance and provide ample opportunities for career development and progression.

Job Tags

Full time,

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