Job Description

Our office is poised for growth and in need of an experienced Customer Service Insurance Representative looking to expand your career. Do you have a passion for helping helping customers and providing them with the best solution? The ideal candidate loves talking to people and proactively solving issues. This position lets you focus on what you do best: building and maintaining customer relationships. You will advise clients on change request, coverage options, help them decide on insurance products, and solve their insurance problems. In addition you will take care of the administrative work, like data entry, processing paperwork, and communicating with home and auto lenders, while our sales team focuses on building new business.

Responsibilities

• This is a full-time on-site role located in Knoxville, TN for an Independent Insurance Agency
• The CSR will be responsible for daily tasks including assessing clients insurance needs via phone, email or chat and helping clients choose appropriate insurance policies, processing claims, negotiating insurance...
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with various insurance companies to meet customer's needs
• Data entry into agency's client management system, IMS 4.

Qualifications

• At least 1 - 3 years' of relevant work experience in personal lines insurance
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

We offer:

• A base salary with opportunities for bonuses and other incentives

• An established family business that has grown steadily over the years and poised to grow rapidly

• A non smoking, friendly, positive work environment that promotes on merit

We need someone who is:

• Comfortable with learning new software programs

• Courteous and maintains a positive attitude with customers and peers

• Professional and reliable—someone who can work in our Knoxville, TN office on a full-time basis

In order to qualify, you must:

• Have a state-issued property and casualty insurance license OR be prepared to obtain one immediately

• Have experience with personal lines of insurance or other virtual and/or phone based experience.

• Be available to work full-time at our office from 8:00-5:00 Monday through Friday and occasionally assist customers after hours.

This position is a great opportunity for a motivated Customer Service Advocate committed to providing high-quality customer service. There are opportunities for advancement and increases in income.

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