Customer Experience Specialist II Job at Knit Rite/Thuasne USA, Kansas City, KS

Mm15MFBmUUJQRUJ2eHFsbjFhclc5cUk2b1E9PQ==
  • Knit Rite/Thuasne USA
  • Kansas City, KS

Job Description

Job Description

Job Description

Position Overview:
The Customer Experience Specialist II builds on foundational skills by handling more complex customer concerns and assisting with troubleshooting and problem resolution. This role involves deeper knowledge of products and services and contributes to improving the customer experience.
Key Responsibilities:

  • Manage and resolve moderate to complex customer issues through phone, email, or chat.
  • Serve as a point of escalation for Customer Experience Specialist I, assisting with more difficult inquiries.
  • Troubleshoot technical problems related to the company’s products or services.
  • Document and track issues thoroughly in the CRM system, ensuring follow-up with customers when needed.
  • Identify recurring customer issues and collaborate with cross-functional teams to improve product and service offerings.
  • Mentor and coach entry-level specialists to enhance team performance.
  • Contribute to the development of customer service policies and procedures.
Qualifications:
  • Associate’s degree or equivalent experience.
  • 2-3 years of customer service experience, with some experience in handling complex issues.
  • Proficient in troubleshooting and problem-solving.
  • Experience with CRM systems and ticketing tools.
  • Excellent communication and interpersonal skills.

Work Schedule:

  • Starting 11/18/2024
  • 9:30am-6pm Monday- Friday (8 week training schedule 8am-4:30pm)
  • Hybrid Schedule (3 days onsite/ 2 days remote)

Powered by JazzHR

QIphv8r6Ov

Job Tags

Monday to Friday,

Similar Jobs

Northern Light Health

FREE EMMC CNA Program Job at Northern Light Health

 ...becoming a Certified Nursing Assistant at Northern Light Eastern Maine Medical Center? EMMC is offering a FREE Certified Nursing Assistant (CNA) training program! This excellent program is hosted at Northern Light Eastern Maine Medical Center. This 40 hour per... 

Virtual Vocations, Inc.

Senior software engineer Job at Virtual Vocations, Inc.

 ...do.In February 2007, after spending hundreds of hours searching online for a genuine work-at-home job only to find scams, junk, and business opportunities, stay-at-home mom Laura Spawn took matters into her own hands and called upon the programming skills of her tech-... 

TRC Companies, Inc.

Senior Program Manager - Solid Waste Job at TRC Companies, Inc.

 ...development of new skills and certifications. Overview: TRC is currently seeking an experienced Senior Program Manager (PE or PG Preferred) - Solid Waste Engineering to join our Mid-Atlantic / Southeast ECC division. The ideal candidate must have 10-15+ years... 

Eli Lilly and Company

Computational Chemistry Leader Job at Eli Lilly and Company

 ...target identification to candidate selection for clinical studies. We are looking to grow our diverse team of scientists. The Computational Chemistry and Cheminformatics (C3) group in DICE is seeking a drug hunting expert with experience applying advanced computational... 

Brasstown Valley Resort & Spa

Nail Technician Job at Brasstown Valley Resort & Spa

 ...Job Description Job Description Job Summary: We are seeking a skilled Nail Technician to provide professional nail care services to our clients. The Nail Technician will be responsible for performing manicures, pedicures, nail extensions, and nail art with precision...