Job Description

Overview Position Title: Communications and Public Information Officer Salary Range: $3,811.89 - $5,631.89 Biweekly / $99,109.14 - $146,429.14 Yearly Reports to: Director, Equity and Engagement The Regional Center of the East Bay (RCEB) is one of 21 Regional Centers that are community-based, private non-profit corporations under contract with the California Department of Developmental Services. RCEB provides intake, assessment, diagnosis, and coordinates community-based services for over 25,000 children and adults with developmental disabilities in Alameda and Contra Costa counties. RCEB envisions a future where persons with developmental disabilities are truly a part of the community and receive supports and services they need to succeed. Role Description: As the Communications and Public Information Officer, you will manage, plan, organize, and oversee the implementation of the strategic focus areas for Communication and Engagement for RCEB. This role ensures messages set clear expectations, foster transparency, and support a positive organizational culture. You will lead the development and delivery of internal communications to keep staff informed about key initiatives, organizational updates, and operational changes. You will collaborate with leadership and departments to craft consistent, accessible messaging that strengthens employee engagement, builds trust, and promotes alignment with RCEB’s mission and values. Externally, you will serve as RCEB’s voice to the community, individuals served, families, and key stakeholders. You will manage the creation and distribution of public information through multiple platforms including the agency website, newsletters, press releases, and social media. You will ensure that all communication reflects the organization’s values and priorities, increases public understanding of RCEB’s work, and enhances the agency’s visibility and reputation. This role requires strategic thinking, strong writing and storytelling skills, and the ability to adapt content for diverse audiences. It is essential that you can manage multiple communication channels, respond swiftly to information needs, and uphold a consistent and inclusive communication strategy across the organization. Responsibilities Create and drive media campaigns to facilitate agency communication through various channels, including website, collateral materials, and positive presence in the press and social media. Engage and collaborate with community stakeholders to bring relevant content to RCEB’s communications. Initiate media communications and pursue/respond to press and social media interactions. Manage public relations efforts to support efficient communications and enhance communications channels. Manage content on the RCEB website and agency intranet, collaborating with IT and other agency staff, as needed. Create internal and external newsletters to inform employees and the broader community about RCEB. Manage internal communication channels, working to streamline, organize and prioritize communication. Coordinate, publicize, and participate in agency outreach, education, and training events. Develop, administer and report results of community satisfaction surveys. Establish guidelines and expectations for communications through email signatures and voicemail messages. Develop an internal resource to better connect people contacting RCEB. Act as the agency’s liaison, attending meetings and providing information about the regional center. Collaborate with the Executive Team to develop monitoring and reporting tools and reports for RCEB’s Performance Contract with DDS, and for National Core Indicators progress. Develop and deliver internal communications that clearly articulate organizational priorities, major initiatives, and internal changes, engaging staff across departments. Develop and implement web governance and branding guides for RCEB assets, including written, electronic and social media. Oversee the development and publishing of high-quality content across RCEB in print and digital media that adhere to web governance and brand standards, including web content, annual reports, brochures, fact sheets, talking points, newsletters, and other public materials. Develop an annual report that supports RCEB goals and promotes excellence and inclusive practices for the IDD community. Use data insights to optimize communication strategies and tactics for continuous improvement. Minimum Qualifications Education: Bachelor’s degree in communications, public affairs, journalism, education or related field. Master’s degree preferred. Experience and Capabilities: Minimum of five (5) years of progressively responsible experience in a public agency or large non-profit organization with demonstrated competence in communications strategy and engagement, including at least two (2) years in a leadership role. Experience in community engagement and outreach with community members and businesses. Experience working in large, multi-tiered organizations with diverse constituents. Ability to communicate with elected officials, staff, businesses and community members. Ability to prioritize and meet multiple deadlines and handle a variety of tasks simultaneously. Discretion and ability to maintain confidentiality. Advanced written, verbal, and interpersonal communications, presentation, public speaking and facilitation skills. Ability to integrate diversity, equity and inclusion (DEI) principles into communications and marketing efforts. Cultural awareness and sensitivity, and ability to work effectively with culturally diverse populations. Valid California driver’s license and satisfactory driving record, access to a vehicle insured as required, and willingness/ability to travel during working hours and after-hours emergencies. Ability to develop policies and procedures, conduct communications risk assessments and lead trainings. Willingness to learn about developmental disabilities and the values of inclusion, accessibility, and respectful representation in all communication. Benefits 3 weeks paid vacation + 12 sick days 13 paid holidays + 3 floating holidays Medical options (including Kaiser plan funded by employer for employee) Dental and vision plans CalPERS Retirement (pension) Student Loan Forgiveness* Work at Home schedules, if applicable Employee Assistance Program, including mental health care *The Public Service Loan Forgiveness program is a federal program that forgives student loan debt for nonprofit employees after 120 qualifying payments. Employees who work at least 30 hours per week for a qualifying nonprofit may apply after 120 monthly payments. Regional Center of the East Bay is an equal opportunity employer. We do not discriminate on race, color, creed or religion, national origin, sex, gender, gender identity or expression, age, sexual orientation, marital status, disability, medical condition, or genetic characteristics. #J-18808-Ljbffr Regional Center of the East Bay

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