Job Description
This is a remote position.
About the Client
The World’s Most Popular Cruise Line® with 25 ships operating 3 to 16-day voyages to The Bahamas, Caribbean, Europe, Mexican Riviera, Alaska, Hawaii, Canada, New England, Bermuda, Australia, New Zealand and the Pacific Islands.
What to Expect
Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for Carnival Customer Service Program:
• Serve on the front lines of the guest and Travel Agent partner’s experience
• Interact with guests and Travel Agent partners via phone; focusing on questions related to Carnival cruises, destinations, ship amenities, and many other pre-cruise-related items
• Provide consistent, high-quality support to all guests and Travel Agent partners
• Research, navigate, and locate answers to guests and Travel Agent partners questions and concerns
• Leverage Cruise Line website, internal web-based knowledge service, system tools, and other resources to independently respond to inquiries
• Document all calls, detailed resolution, and follow-up to actions
Required Accessories
• USB headset only
• Noise cancelling recommended
Telephone & Internet Connection
- VoIP Telephone Service
- Wired Internet
Capabilities of Top Performing Service Partners for this Program
• Outstanding problem-solving skills
• Agents will need to have sales ability, able to multitask and take quick notes, and have a knowledge of geography.
• Displays patience, empathy, an ability to manage stress, the ability to work under pressure
• Skilled and efficient in writing and verbal communication
• Provides knowledgeable, friendly, and eloquent customer service
Affordable PPO Healthcare and Dental Options Available
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