Job Description
POSITION SUMMARY : Primarily responsible for implementing / supporting and enhancing the Client Computing environment. Provides front line customer support for Boston Medical Center and affiliated organizations and employees.
Position: Client Service Analyst-Field Services
Department: Service Desk
Schedule: Full Time
JOB REQUIREMENTS EDUCATION: - Bachelor's degree preferred, in computer science or equivalent field. May substitute an equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :
- Certification in A+ strongly preferred. ITIL Foundations certification strongly preferred
EXPERIENCE: - One to three years of experience in IT support, with technical proficiency in a broad range of software and hardware. Healthcare experience a plus.
KNOWLEDGE AND SKILLS: - Impeccable customer service skills
- Must be able to multi-task and prioritize well
- Experience using ticketing system to track incidents.
- Service Now knowledge preferred
- Excellent writing and communication skills
- Demonstrated problem-solving ability
- Working Knowledge of current PC and mobile computing technology
- Ability to give verbal instruction patiently to non-technical users
- Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare - Desktop: Microsoft Office 2003/2010, McAfee Enterprise anti-virus and - Microsoft Explorer 7-10 - Microsoft OS Windows, Linux, Macintosh - Hardware: Dell Optiplex desktops, Latitude laptops and Dell/Intermec/HP printers - Protocols: TCP/IP, Ethernet - Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM.
Equal Opportunity Employer/Disabled/Veterans Boston Medical Center
Job Tags
Full time, Remote job,