Job Description

Job Description

Job Description

Salary: $85,000-$100,000/Yearly

Job Description  

 
Be the exception…  

Our team is comprised of individuals who love what they do, which allows us to maintain a culture of achievement, excellent service, and strong relationships with customers, partners, and our communities. Technium optimizes and secures highly available, cloud-connected networks; pairing this with our Just Cause—to provide anyone who finds joy and excitement in the field of network security with vigorous, life-changing learning opportunities—we are committed to finding the right people to join our team as we continue to grow. Are you ready to be the exception? 

The Centralized Services Engineer will manage application maintenance and support, focusing on the transition from R&D to production as a large part of their responsibilities. This role includes overseeing a variety of tasks to ensure that our application stack is well documented, maintained, and improved as our business goals evolve to serve the needs of our customers. 

Duties and Responsibilities  

• Monitoring application and performance health & implement performance tuning measures to ensure optimal application performance.

• Manage the deployment of updates and patches, and coordinate application changes with relevant teams. (Service Delivery, Business Admin, Sales, and Leadership) 

• Facilitate the transition of applications from R&D to production, and ensure all necessary documentation, training, and support materials are provided by R&D. 

• Provide Tier 2/3 support for complex application issues and assist end-users and other support teams with application-related questions. 

• Maintain and support application environments (development, staging, production), and ensure environments are up-to-date and consistent. Coordinating with the IT team for any requirements needed for proper performance and monitoring. 

• Create and maintain comprehensive documentation for applications and support procedures, and develop knowledge base articles for common issues and troubleshooting steps. 

• Collaborate with R&D teams to understand application architecture and functionality and communicate effectively with stakeholders regarding application status and issues.

• Maintain the feedback loop as identified in the hand-off process and identify opportunities for improving application support processes.

• Implement best practices for application maintenance and support. 

• Implement and manage backup and recovery procedures for applications and ensure data integrity and availability through regular backups. 

Company Expectations   

• Read and follow all company policies and processes including but not limited to Company Handbook, WISP and SOC2 Compliance, and Core Company Processes 

• Follow EOS and understand success relies on Right Person Right Seat (RPRS) and metrics 

• Maintain confidential information 

Skills and Qualifications  

• 5+ years of network experience 

• Linux Experience 

• Understanding of TCP/IP networking 

• Previous experience with monitoring and ticketing platforms 

• Previous experience working in a Managed Services environment preferred 

• Outstanding written and verbal communication skills 

• Customer Service mindset 

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