Job Description

Job Description

We are hiring a dynamic, detail-oriented Case Coordinator in Buffalo, NY with cross covering in our Niagara Falls, NY office. 

At Willcare, a part of LHC Group, we embrace a culture of caring, belonging, and trust and enjoy the meaningful connections that come from it: for the whole patient, their families, each other, and the communities we serve—it truly is all about helping people.  

Average Hours Per Week: 15 hours 

​We strive to offer benefits that reward the whole you!​ 

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• employee wellness programs 
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• flexibility for true work-life balance  
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• holidays & paid time off   
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• continuing education & career growth opportunities 
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• company-wide support & resources to help you achieve your goals.  
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​Take your career to a new level of caring. Apply today!  

Job Summary

The Home and Community Bases Services Case Coordinator is responsible for overseeing the services provided to a caseload of clients daily. This responsibility includes interfacing with clients/families/employees to ensure quality service delivery. Coordinates and ensures the scheduling of client cases on a daily basis. This includes selecting the appropriate caregiver, communicating with the family or client on an ongoing basis regarding staffing.

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• Assists in the process of interviewing and hiring of caregivers and participates in the orientation of new caregivers.
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• Processes payroll for caregivers on a weekly basis.
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• Anticipates staffing needs and works with the Executive Director and/or Business Manager to ensure that an adequate pool of employees is maintained.
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• Participates in the on-call rotation of the agency.
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Education & Experience

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• High school education or equivalent required.
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Skill Requirements

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• Scheduling and data entry experience preferred.
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• Ability to coordinate many activities at one time.
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• Strong customer service skills.
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