Cargo Specialist/Customer Service Representative Job at IMC Logistics, Memphis, TN

MjJHeE0vUUxQVUZveEtscTFxclQ4S00rckE9PQ==
  • IMC Logistics
  • Memphis, TN

Job Description

Work Schedul e: Monday-Friday - 0700-1700, 1/2 day every 7-8 Saturdays.

Primary Purpose: Communicate customer delivery needs and appointment dates/times, quote rates to customer and relates service requirements to dispatchers.


Essential Functions:
  • Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
  • Enters all orders into computer for dispatch - technical lines requires specialized training, experience or knowledge of transportation industry.
  • Ensures rail billing is in place before containers are delivered to railroad and if necessary ensures in-bond documentation is properly validated with US customs. Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
  • Prepare customer reports and tracking/tracing as required such as divisional pool, MDR, CNI, Daily Activity, and Dispatch Status.
  • Notifies Cargo Specialist Supervisor/management of all service failures.
  • Proposes and implements solutions to improve overall customer service.
  • Creates and updates location profiles in computer system.
  • Works as dispatcher as volume/vacation schedule dictates.
  • Other projects as assigned by management.

Skills Required:

Data entry skills; Good communication and organizational skills, email and general office duties. Must be innovative.

Knowledge Required:

Port and rail operations; US customs

Experience Required:

Trucking Industry

Job Tags

Monday to Friday,

Similar Jobs

Genomics

Director of Sales, Life Science (Boston) Job at Genomics

 ...strengthen the broader BD function. Who You Are Experienced commercial professional with a proven track record of selling within biotech, pharma, or genetics. Consistently meet or exceed revenue targets and thrive in a high-performance sales environment. Strong... 

CITGO Petroleum Corporation

Sr. Crude Oil Trader Job at CITGO Petroleum Corporation

 ...under the well-known CITGO brand. CITGO owns and operates three refineries located in Lake Charles, LA.; Lemont, IL.; and Corpus Christi,...  ...This position physically purchases, sells, and trades crude oils to supply and optimize CITGOs refineries. The Position contributes... 

KW Downey

Entry Level Real Estate Agent Job at KW Downey

Entry Level Real Estate Agent Location Downey, CA : Are you a newly licensed real estate professional looking to launch a successful career? Join our team and gain the tools, training, and support you need to thrive in a competitive industry! Why Start Your Career With... 

ACIES TRANSPORT

Owner Operator - Sprinter/Cargo Van/Conestoga/Box Truck Job at ACIES TRANSPORT

ACIES TRANSPORT is a dispatch company looking for Sprinter/Cargo Vans, Box Trucks, and Conestoga/Curtain side Owner-Operators to cooperate with (Independent Contractor Agreement). Requirements: Own a Cargo van / Sprinter van, Box Truck, or Conestoga (2011 and newer...

Pomeroy Living

Caregiver Assisted Living Job at Pomeroy Living

 ...Job Description Job Description Caregiver Assisted Living We're hosting open interviews all month long! Stop in anytime MondayFriday, 8:30 AM5:30 PM , and ask us about our full-time and part-time sign-on bonuses . Come meet the team and see why this is a great...