Job Description

Job Description

Job Description

Immediately hiring Part Time Call Center Agents at Metro Medical!

Call Center Agents at Metro Medical provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.

While prior customer service experience is a plus, it isn't required. We're looking for individuals who are ready to learn and committed to providing outstanding support. This role is a part-time, in-office position, which allows for hands-on training and a collaborative team environment where you can learn from and grow with your colleagues.

This is an in office position.

In this role, you'll professionally manage a high volume of incoming calls. Your day will involve greeting callers warmly, asking for and providing required information, transferring calls to the right department, or taking detailed messages as needed. You'll work with our state-of-the-art call processing system and receive comprehensive training on all the tools you'll need to prioritize customer issues effectively. You can focus on providing genuine support because our work is strictly inbound. We don't perform any outbound telemarketing or hard sales calls, so you won't be under pressure to sell anything. Your sole purpose is to help people and ensure their needs are met.

To be successful in this role, you must have:

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more

Compensation: $20 / Hour

Shifts Offered:

• Part Time - 24 hours per week
• Evening shifts
• Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.

Metro Medical is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply Today!

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