Job Description

Job Description

Job Description

Business Development Representative (BDR) / Customer Service Representative / Internet Representative

The Hertrich Family of Dealerships is looking for a talented customer service representative to continue to develop and maintain relationships and meet our customer's needs over the phone.

About Us:

Join the Hertrich Family of Dealerships, an award-winning network of 24 dealerships, 13 collision centers, and 19 automotive brands across the Delmarva Peninsula. For over three generations, we've been a family-driven company with a strong commitment to supporting local communities and charitable organizations. We are a fast-growing, innovative team that values integrity, accountability, and excellence. If you're motivated, enthusiastic, and ready to make an impact, we'd love for you to join our dynamic team.

What We Offer:

• Competitive Pay Plans
• Comprehensive Medical Insurance for Employees & Families
• Dental, Vision, Accident, Cancer, & Life Insurance options
• Short- & Long-Term Disability Plans
• Paid Vacation, Paid Holidays, Paid Personal/Sick Days
• 401(k) Plan with Employer Match
• Employee Purchase Discounts

Job Responsibilities:

As a Business Development Representative (BDR), you will play a key role in providing exceptional customer service and growing our client base. Your responsibilities will include:

• Answering inbound calls and building lasting client relationships, delivering an unparalleled customer experience
• Scheduling appointments and following up on customer satisfaction
• Greeting customers both in-person and over the phone
• Developing rapport with prospective buyers and generating leads
• Maintaining and updating online inventory listings on various websites
• Effectively demonstrating product features and values to customers
• Ensuring accurate completion of transaction paperwork and making follow-up sales & service calls
• Initiating and maintaining communication with customers via phone, email, and internet leads to set appointments
• Performing other duties as assigned by management

Qualifications:

• Call center or customer service experience is highly preferred
• Strong motivation and persistence to succeed
• Proficient in using computers and the internet
• Energetic, enthusiastic, and organized with excellent communication skills
• Strong phone etiquette and customer service orientation
• A solid work ethic with a passion for providing superior service
• Ability to work flexible hours, including nights and weekends
• Must be a self-starter with an outgoing, customer-focused personality
• High school diploma or GED required

Why Hertrich?

At Hertrich, we are dedicated to creating a diverse and inclusive workplace where everyone is valued. We welcome applicants of all backgrounds and provide equal employment opportunities for all qualified individuals, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are also committed to maintaining a drug-free workplace.

If you are ready to grow in a fast-paced and rewarding environment with unlimited career potential, we want to hear from you!

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