Job Description
POSITION TITLE: Assistant House Manager
EMPLOYMENT STATUS: Part-Time, Non Exempt
REPORTS TO: Senior House Manager
WORKS CLOSELY WITH: House Manager, FOH Staff, Production, Box Office, Facilities, Security, and Visiting Companies.
The Joyce Theater Foundation is committed to fostering and supporting a diverse and inclusive environment, both on and off stage. We embrace and celebrate diversity in all its forms, and value the rich experiences and perspectives that arise from differences in race, ethnicity, socio-economic status, religion, age, sexual orientation, gender identity and expression, and cognitive and physical ability.
The Joyce Theater, New York's leading dance presenting organization, seeks qualified candidates to fill the Front of House position of Assistant House Manager.
Description:
The Assistant House Manager's (AHM) primary responsibilities are to be an extra set of eyes and ears in the oversight of all aspects of Front-of-House (FOH) operations during performances and to handle the details of the every-day issues. This includes assisting in the supervision of the ushers, bartenders, concessionaires, door guards, and lobby attendants; ensuring the safety and well being of all persons in the building; and upholding a first-rate level of customer service with all Joyce Theater patrons.
The Assistant House Manager reports directly to the House Manager (HM).
Weekly Schedule: - Approximately 14 hours a week
- Tuesday, Wednesday, and Thursday: Arrival 2 hours prior to call time
- On workdays, you will remain in the building until all patrons and FOH staff have left the theater
- Must be available for scheduled additional activities that require a house manager (i.e. performances for study, open rehearsals, special events)
Duties and Responsibilities:
Staff
- Prepare daily FOH payroll sheets
- Oversee retrieval and return of ushers flashlights
- Accept staff at the end of their shift and oversight of sign outs
Volunteers
- Recruit, maintain, and schedule corps of volunteer ushers
- Distribution and collection of volunteer materials
- Management of volunteer workbook and Signup Genius
- Drop off and pick up volunteer shirts from the cleaner
House/Building
- Explain house rules and show information to staff and volunteer ushers nightly
- Describe theater set up
- Review fire safety protocols (exits and extinguishers)
- Review running times and nightly late seating policy
- Review theater policies (no food or drink, no cameras, no cell phones)
- Assign locations and breaks
- Assign volunteers evening seating places and intermission spots
Monitor house for compliance & assistance with emergencies/patron issues
- Check house for appropriate accessible seat removals & clear isles
- Receive patrons and assist with any patron issues
- Ability to manage patron and company medical emergencies
- Accept any lost items from staff/security/patrons
Administrative/Finance
- Assist in nightly reconciliation of bar and concessions paperwork/cash
- Other FOH administrative duties as required
Requirements:
(If you do not already have these certifications, we will provide you with the means to get them).
- Adult and Pediatric First Aid/CPR/AED
- Fire Guard (any prior certificates must be transferred to The Joyce)
- Food Protection (must be received in New York)
Not sure you meet 100% of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet, women and other people who are systematically marginalized tend to only apply if they meet every requirement. If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to arts and culture administration, returning to work after a gap in employment, simply looking to transition, or take the next step in your career path, we will be glad to have you on our radar. Please use your cover letter to tell us about your interest in the arts and dance and what you hope to bring to this role.
About The Joyce Theater Foundation
The Joyce Theater Foundation ("The Joyce," Executive Director, Linda Shelton), a nonprofit organization, has proudly served the dance community for over three decades. Under the direction of founders Cora Cahan and Eliot Feld, Ballet Tech Foundation acquired and The Joyce renovated the Elgin Theater in Chelsea. Opening as The Joyce Theater in 1982, it was named in honor of Joyce Mertz, beloved daughter of LuEsther T. Mertz. It was LuEsther's clear, undaunted vision and abundant generosity that made it imaginable and ultimately possible to build the theater. Ownership was secured by The Joyce in 2015. The theater is one of the only theaters built by dancers for dance and has provided an intimate and elegant home for over 400 U.S.-based and international companies. The Joyce has also expanded its reach beyond its Chelsea home through off-site presentations at venues ranging in scope from Lincoln Center's David H. Koch Theater, to Brooklyn's Invisible Dog Art Center, and to outdoor programming in spaces such as Hudson River Park. To further support the creation of new work, The Joyce maintains longstanding commissioning and residency programs. Local students and teachers (K-12th grade) benefit from its school program, and family and adult audiences get closer to dance with access to artists. The Joyce's annual season of about 48 weeks of dance now includes over 340 performances for audiences in excess of 150,000 patrons. Visit Joyce.org for more information.
Joyce Theater Foundation employees share a rich work experience with colleagues who embrace the institution's mission of programming and promoting a wide spectrum of dance. An Equal Opportunity and Affirmative Action Employer, The Joyce Theater is committed to an inclusive work environment.
Job Tags
Part time, Work experience placement, Local area, Outdoor, Shift work, Night shift, Afternoon shift,