Job Description

2026 Internship - Business Analyst - Customer Service

Assist the Business Operations team with Service Center initiatives. Business Operations provides ongoing support to a growing network of 18 Service Centers and over 40 mobile Service locations.

Job Responsibilities:

• Support the Service Center Network with ongoing and new continuous improvement projects
• Follow established procedures for database management, sales projects, and market share studies
• Analyze labor and time studies and network communication efforts to develop consistency with the Textron Aviation policy and responsibility, maintenance of customer goodwill, and continued profitability
• Interface with multiple Textron Aviation departments (including Warranty, Product Support, Engineering, Parts and Programs) to ensure all Service Centers meet their goals
• Work on projects potentially including business cases, Standard Operating Procedure creation, time study reviews on aircraft, labor analysis, SAP data creation, data modeling, and financial analysis of future sites
• Develop and/or recommend new technological tools or solutions for continuous improvement and efficiencies throughout the service center network
• Develop templates, where appropriate, for ongoing improvements in efficiency, standard work, continuous improvement, process consistency, etc.

Qualifications:

• Pursuing Bachelor's degree in Aviation, Business Management, Marketing, Sales, or other related field
• Excellent verbal and written communication skills
• Private Pilot's license, A&P license, or previous aerospace experience are desirable
• Technical knowledge of aircraft is beneficial
• Professional and diplomatic demeanor
• Quickly grasps new concepts when faced with unfamiliar tasks

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks. Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager. Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Textron Aviation Inc. must comply with U.S. export control laws. If a position requires access to information controlled under U.S. regulations, the applicant must be eligible to meet any requirements to access controlled information.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Recruiting Timeline: Applications for this position will be accepted through October 31, 2025. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.

EEO Statement: Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company: Textron Aviation

Primary Location: US-Kansas-Wichita

Job Function: Business Development

Schedule: Full-time

Job Level: Individual Contributor

Job Type: Internship / Co-Op

Shift: First Shift

Job Posting: 09/01/2025, 12:01:00 AM

Job Number: 333943

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